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|8/7/2020||Implementation and Optimization of Telehealth during the COVID-19 Public Health Crisis — Our Journey||Medium||... had not completed any medical telehealth visits. VISION DESIGN AND STRATEGY Our journey began knowing that we were in a very fluid period. Using principles of strategic design and planning, our team created a Telehealth Governance Council comprising clinicians, clinic directors, nursing, and administration. Our council chose to use an abbreviated version of Kotter’s eight-step change management strategy 2 ( Figure 1 ) followed by a gap analysis. Figure 1 — Kotter’s ...|