Patient Satisfaction

Quality evaluation and future priorities for delivering acute myocardial infarction care in Sri Lanka | BMJ | 3/26/2020

… composite quality indicator (CQI) was 44% (0.07). Compliance of ≥50% to the CQI was achieved in 9.8% of STEMI patients. The highest compliance was observed for antithrombotics during hospitalisation (79.1%) and continuous measure of patient satisfaction (76.1%). The lowest compliance was for organisational structure and care processes (22.4%). Conclusion This study reports a registry-based continuous evaluation of the quality of AMI care from a low and middle-income country …

Patient-reported outcome measures, patient satisfaction had weak correlation after TJA | 3/26/2020

With a finding of weak to moderate correlation between patient-reported outcome measures and patient satisfaction, published results advise against overreliance of patient-reported outcome measures to assess patient outcomes after total joint arthroplasty if patient satisfaction is the desired outcome. Researchers calculated correlation coefficients to quantify the relationship between patient satisfaction and prospectively collected patient-reported outcome measures (PROMs) among 551 patients who underwent total joint hip or knee …

Follow Patient Satisfaction:    

Survivorship care plans, evidence- based practice and the ‘Triple Aim’ | 3/25/2020

… articles are posted on this topic . Submit Receive an email when new articles are posted on this topic . CLICK HERE TO SUBSCRIBE Survivorship care delivered by oncology nurse practitioners has been associated with improved patient satisfaction , quality of care and cost-effectiveness. Dorothy Dulko Although care for cancer survivors is frequently fragmented, survivorship care plans (SCPs) may offer a unique opportunity for advanced practice nurses (APNs) to support fulfillment of …

Study Suggests Satisfaction the Same for Opioid & Non-opioid Relief | 3/25/2020

Study Suggests Satisfaction the Same for Opioid & Non-opioid Relief https://www.legalreader.com/study-suggests-satisfaction-the-same-for-opioid-nonopioid-relief/” title=”Share on twitter” Tweet this Story Non-opioid tooth pain should be standard protocol, according to U-M researchers. New data compiled by University of Michigan (U-M) researchers contends powerful painkillers such as opioids are no more effective than non-opioid options such as acetaminophen (Tylenol) or …

RFID Market Size is Expected to Reach USD 26,435.12 Million by 2025 | Valuates Reports | PR Newswire | 3/25/2020

… Full Report : https://reports.valuates.com/market-reports/ALLI-Manu-4X8/rfid-reader-market ● HEALTHCARE RFID MARKET RESEARCH REPORT Usage of RFID provides the healthcare industry with many advantages such as patient, monitoring, patient care, and patient satisfaction . Furthermore, accurate patient tracking using RFID technology can improve patient safety in many instances. This report focuses on global Healthcare RFID status, future outlook, opportunities for growth, key market, and key players. The purpose …

Laura Santana, PT, DPT | 3/25/2020

About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best …

Seven ways to improve patient satisfaction | 3/25/2020

Patient Relations , Patient Care , Pearls , Staff The key to patient satisfaction…employee satisfaction! When your staff is happy and engaged, they are more likely to treat patients in ways that drive their satisfaction. It’s one key reason why it pays to focus on morale at the office. Not to mention its impact on work productivity—your people will greatly impact your ability to attract and retain both patients and employees …

Comparison of Patient Satisfaction with Telehealth and In-Clinic Post-Operative Visits | 3/25/2020

… and accessible means to provide care. Jefferson’s Department of Urology currently employs telehealth for post-operative visits but its efficacy in post-nephrectomy patients has not been well studied. We aim to demonstrate that patient satisfaction is the same for telehealth versus in-clinic post-operative visits in nephrectomy patients. Secondarily we will examine distance saved for telehealth patients. Methods: We will administer an IRB approved questionnaire to all nephrectomy …

Comparison of Patient Satisfaction between Telehealth and In-Clinic Post-Operative Visits | 3/25/2020

… In the field of Urology, its use has large potential but has not been well studied. We hypothesize that the use of telehealth for post-op nephrectomy patients will maintain the same level of patient satisfaction. We also hypothesize that telehealth visits will take less time and save patients money by eliminating the need to travel. Methods: From May through July 2019, post-nephrectomy patients who consented to the study …

Characterization of Ubrogepant: A Potent and Selective Antagonist of the Human Calcitonin Gene-Related Peptide Receptor [Neuropharmacology] | 3/24/2020

… attacks include triptans, opioids, nonsteroidal anti-inflammatory drugs, ergotamine derivatives, barbiturates, and combination analgesics ( Holland et al., 2013 ; Martelletti, 2017 ). However, the utility of these treatments is limited by low levels of adherence and patient satisfaction stemming largely from inadequate efficacy and poor tolerability ( Holland et al., 2013 ; Lipton et al., 2013 ; Messali et al., 2014 ; Serrano et al., 2015 ; Martelletti, 2017 ). As a result, many people with migraine discontinue …

Cost Savings and Patient Satisfaction Following Implementation of an Online Blockchain-Based Healthcare Payment Portal | 3/24/2020

2019-2020 Abstract Introduction. Although most patients prefer e-billing, many providers use paper. On average, over three paper bills are sent before payment is received. This means wasted time, money, energy, and decreased patient satisfaction. Could the implementation of an online, blockchain-based healthcare payment portal increase cost savings and patient satisfaction while maintaining confidentiality? Methods. Transaction data was collected by MAPay through their portal system from about 100 providers …

Prosthetics & Orthotics Industry Analysis, 2020 - Partnerships, Collaborations & Agreements; Acquisitions & Mergers; Product Launches & Expansions | PR Newswire | 3/23/2020

… to change their feet faster than they can change their shoes. Mar-2018: Smith & Nephew unveiled JOURNEY II XR total knee arthroplasty (TKA) in the United States and Japan . JOURNEY II XR provides greater patient satisfaction with long-term survivorship and reproducible principles. Mar-2018: Stryker launched Trident II Acetabular System, featuring Trident II Tritanium. Trident II Tritanium integrates the reproducibility of Stryker’s proprietary AMagine additive manufactured Tritanium In-Growth …

Analyzing the Role of Sentiment Analysis in Healthcare Sector | Business Wire | 3/23/2020

… applications of sentiment analysis in healthcare have often resulted in improvements in staff performance. Sentiment analysis in healthcare sector allows you to present real-time quantifiable data to your staff regarding service efficiency and patient satisfaction . As a result, sentiment analysis in healthcare not just improves the performance of your staff but such insights can help you improve service efficiency and business outcomes at a larger scale. Request a FREE …

The Effect of Capsulotomy Shape on Intraocular Light-Scattering after Nd:YAG Laser Capsulotomy | 3/23/2020

… PDQ results showed that patients with circular-shaped capsulotomy complained less with intolerance of bright lights than those with cruciate-shaped capsulotomy. Conclusions . Circular-shaped capsulotomy can induce less intraocular light scattering and increase patient satisfaction . 1. Introduction Phacoemulsification combined with foldable intraocular lens (IOLs) implantation can markedly improve visual acuity and contrast sensitivity in patients with cataracts. However, posterior capsular opacification (PCO) is a common complication after cataract surgery …

Analyzing the Role of Sentiment Analysis in Healthcare Sector | Business & Finance | manchestertimes.com | Business Wire | 3/23/2020

… applications of sentiment analysis in healthcare have often resulted in improvements in staff performance. Sentiment analysis in healthcare sector allows you to present real-time quantifiable data to your staff regarding service efficiency and patient satisfaction . As a result, sentiment analysis in healthcare not just improves the performance of your staff but such insights can help you improve service efficiency and business outcomes at a larger scale. Request a FREE …

What to Expect if you are Expecting during the Pandemic | 3/22/2020

… weeks, and weekly after that is really outdated. Research has shown that prenatal visits can actually be scheduled further apart, with no adverse effect on mothers and babies — and with the benefit of enhanced patient satisfaction Many hospitals have implemented a restriction on visitors for all hospital patients in the midst of this health crisis. This is important for the safety of all hospitalized patients, many of whom are at …

Medical Assistant - Glendale, AZ - UnitedHealth Group - Glendale, AZ | 3/22/2020

… Works cooperatively with primary care team(s) and support staff to provide direct patient care. Supports the overall vision of patient centered medical care by achieving a positive balance of healthcare, cost outcomes and patient satisfaction on specific teams. Accountable for the patient experience through the system. Ensures appropriate standards of care are implemented and in compliance with all state and federal regulations, standards of practice, corporate policies and procedures …

Learn How Patient Journey Mapping Helped a Primary Health Care Services Provider to Enhance CX and Maximize Customer Retention Rates Through Quantzig’s Latest Success Story | Business Wire | 3/21/2020

… a free demo to gain comprehensive insights on digital trends that are about to disrupt the primary healthcare services provider industry. Quantzig’s patient journey maps helped the client to: Maximize customer retention rates Improve patient satisfaction levels Quantzig’s patient journey mapping solutions can be customized to help you tackle the growing challenges in the primary healthcare services sector. Request for more information . About Quantzig Quantzig is a global analytics and …

Maternal Satisfaction and Its Associated Factors towards Spinal Anesthesia for Caesarean Section: A Cross-Sectional Study in Two Eritrean Hospitals | 3/21/2020

… information of mothers, previous medical and anesthesia history, and perioperative data which addresses mothers’ satisfaction and a standard tool which measures the level of satisfaction of the mothers. The standard tool was adopted from Patient Satisfaction with Perioperative Anesthetic Care questionnaire (PSPACq) with slight modification [ 10 ]. The modifications were done as per suggestion of the panel of experts with reference to the study setting and cultural concerns. Upon modification, items …

Dialysis Patient Care Technician (Heritage Park East Clinic) - USA-OK-Midwest City | 3/21/2020

… setup and operation of hemodialysis machines. Assist in the maintenance of a safe and clean working environment. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).DUTIES / ACTIVITIES:CUSTOMER SERVICE:Responsible for driving the FMS culture through values and …

Telehealth

New Job Recruitment At Critical Rescue International | 3/25/2020

… requirements Implement digital health policies and procedures Ensure compliance with current healthcare regulations, medical laws and ethics Keep track of telehealth software and updates, equipment and devices and manage inventory Liaise with appropriate units regarding … monthly reporting. Communicate with patients regarding inquiries and complaints Ensure patient satisfaction Submits weekly progress reports and ensures data is accurate. Carries out other duties as may be required my management Key Competencies Must be …

Comparison of Patient Satisfaction with Telehealth and In-Clinic Post-Operative Visits | 3/25/2020

2019-2020 Abstract Introduction : Telehealth has grown rapidly in the healthcare industry as a time efficient, affordable, and accessible means to provide care. Jefferson’s Department of Urology currently employs telehealth for post-operative visits but its efficacy in post-nephrectomy patients has not been well studied. We aim to demonstrate that patient satisfaction is the same for telehealth versus in-clinic post-operative visits in nephrectomy patients. Secondarily we will examine …

Population Health

Survivorship care plans, evidence- based practice and the ‘Triple Aim’ | 3/25/2020

… patient satisfaction, quality of care and cost-effectiveness. Dorothy Dulko Although care for cancer survivors is frequently fragmented, survivorship care plans (SCPs) may offer a unique opportunity for advanced practice nurses (APNs) to support fulfillment of evidence-based practice, quality care and the “Triple Aim,” which the Institute for Healthcare Improvement defines as a cohesive method to enhance health care quality. Optimizing population health, reducing per capita cost and improving …

Coronavirus Makes Strong Case for Telehealth | 3/24/2020

… technologies that included two-way video and nurse call-in telephone lines. An independent study released last year found that patient satisfaction with telehealth “ranks among the highest of any consumer category,” with 84 percent … language. From the National Black Nurses Association, to Consumer Action, Population Health Alliance, American Telemedicine Association, and the Health Care Transformation Task Force, these champions for 21 st century health care are speaking up to …

Mental Health

Best Practices in Using Telemedicine for ADHD During the COVID-19 Pandemic | 3/20/2020

mental health and in fact has similar outcomes and patient satisfaction ratings. 12,13 Delivery of services in rural and disadvantaged environments Faced with a huge challenge this past week upon declaring the COVID-19 a national emergency , 14 President Trump has taken commendable action in addressing an emergent deficit and an overall need for services: 1. Physicians are now exempt from the restrictions imposed by the RHA, granting us the …

Integrative Health: A path to reduce burnout and reclaim our profession | 3/19/2020

… volume and administrative burdens. We know that burnout is associated with higher rates of unsafe care, unprofessional behaviors, and low patient satisfaction . With nearly 50 percent of physicians reporting emotional exhaustion or depersonalization, we also … in doctors’ offices in an organized way; factors such as mental health and the behavioral and lifestyle choices that people make every day—choices about food, movement, sleep, stress, and substance use. I find that …

Revenue Cycle Management

Triaging Patients and The Road Less Traveled | 3/20/2020

revenue cycle management and value-based care initiatives in one hand, and increased pressure for patient satisfaction and high levels of consumer-centric service in the other. As patients take greater control of their care and as value-based care initiatives take hold, providers and health systems must be ready with innovative ways to improve access to care, streamline care coordination, and better balance provider loads. Let’s look at several …

Improving ASC KPIs: Collections, write-offs, and 3 overlooked credit metrics | Becker’s ASC Review | 3/19/2020

… AR. Refunds that are not handled in a timely manner may result in payer audits, loss of contracts, and poor patient satisfaction. Analyzing trends As long as your work on AR buckets is consistent, the … year-over-year changes. Angela Mattioda ( ) is vice president of revenue cycle management services for Surgical Notes. Surgical Notes is a nationwide provider of revenue cycle solutions, including, transcription, coding, revenue cycle management (RCM), and …

Digital Health

CliniVantage Healthcare Technologies launches CareMate Health ATM, a digital health kiosk for smart care delivery | 3/17/2020

Business India News CliniVantage Healthcare Technologies launches CareMate Health ATM, a digital health kiosk for smart care delivery Mumbai, Mar 16: CliniVantage Healthcare Technologies Inc., one of the fastest growing Integrated healthcare technology platform and … HIS. This is an extremely popular CRM tool to improve patient satisfaction, acquisition and retention for doctors, clinics and hospitals.Nilesh Jain, Co-Founder and Managing Director, CliniVantage Healthcare Technologies, said, “We are thrilled to launch …

AT&T Healthcare leverages LifeMedID, Elo for frictionless biometric patient experience | 3/17/2020

… digital healthcare solutions to enhance the patient journey,” said Rod Cruz, General Manager Healthcare Industry Solutions, AT&T Business, in a prepared statement. “The LifeMedID and Elo solution can help our healthcare customers realize immediate gains in patient satisfaction and evolve for future needs as the consumerization of the industry grows.” The solution leverages Elo’s modular platform, which includes a commercial-grade 15-inch or 22-inch I-Series touchscreen …

Clinical Research

Are Clinical Trials Doing Enough to Assess Patient Quality of Life? | Patient Engagement HIT | 3/9/2020

Patient Satisfaction News Are Clinical Trials Doing Enough to Assess Patient Quality of Life? Data shows that clinical researchers don’t collect quality of life information for long enough during the clinical trial period. Source: Getty Images By March 09, 2020 - Quality of life is only measured during the intervention stage of a clinical trial, according to a study published in JAMA Network Open , raising questions about how researchers gather patient …

Dual Degrees | 3/6/2020

… If you have an understanding of the business side of medicine, you can do things more efficiently, which also improves patient satisfaction and patient care.” Speaking the Language While some doctors prefer to focus on … and fellowships, she was asked to apply her knowledge of clinical research to evaluating lasers and other new technologies. “My ability to analyze data, both clinical and scientific, to find the epidemiology of a health …

Remote Monitoring

Biofourmis’ AI-Powered Remote Monitoring Platform to Provide New Insights to Fight COVID-19 in Disease Monitoring Program in Hong Kong | PR Newswire | 3/4/2020

… global leader in digital therapeutics that powers personalized predictive care, announced today that its technology is being leveraged in a remote monitoring and disease surveillance program in Hong Kong involving patients with diagnosed or suspected … day for several days and has much higher-than-average patient satisfaction and adherence rates. AI-powered Biovitals® Analytics will derive more than 20 physiological signals from the sensor data, including temperature, heart rate, blood …

Making the case for strong IT in facility security - Healthcare IT News | 2/27/2020

patient satisfaction and improvement of care,” says Paul Baratta, Business Development Manager with Axis Healthcare, a former police officer with a background in running hospital security and police departments. Melding IT with security means you can go beyond mere surveillance: Baratta says that connecting security infrastructure to a hospital’s EHR allows for patient observation and remote monitoring. If there’s a patient fall or a serious health incident like cardiac arrest …

Patient Engagement

Sphere Teams Up with VisitPay to Launch an Innovative Text to Pay Solution for Healthcare | Business Wire | 2/27/2020

… VisitPay’s proprietary analytics tailor consistent and fully compliant financing options that meet the unique needs of patients and their families, creating a simplified billing experience that drives both higher payment rates and improved patient satisfaction scores. VisitPay’s investors include Norwest Venture Partners, Flare Capital Partners and Ascension Ventures. For more information about VisitPay, visit www.visitpay.com . Follow us on Twitter and LinkedIn . Visit our Company Blog to access case studies, thought …

MedPilot Brings Total Funding to $3.6M to Transform Patient Financial Engagement | PR Newswire | 2/19/2020

… we’ve received from our partners and investors, and are ready to continue to modernize the patient billing experience.” MedPilot’s platform has already helped over 1 million patients to date and boasts a 97% patient satisfaction score. Leveraging artificial intelligence, they synthesize patient behavior to engage patients more efficiently and effectively. Their platform’s primary benefits for healthcare provider’s billing departments and revenue cycle management companies are reducing costs, increasing patient collections …

Patient Financial Engagement

Sphere Teams Up with VisitPay to Launch an Innovative Text to Pay Solution for Healthcare | Malvern Daily Record | 2/27/2020

… provider of end-to-end integrated payments and security software, today announced a new collaboration with VisitPay , the leader in patient financial engagement. Together, they have launched a mobile payments solution called Text to Pay … billing experience that drives both higher payment rates and improved patient satisfaction scores. VisitPay’s investors include Norwest Venture Partners, Flare Capital Partners and Ascension Ventures. For more information about VisitPay, visit www.visitpay.com . Follow us on …

Healthcare Consumer Experience

Follow-Up Communication and the Patient Experience | 2/25/2020

… Communication and the Patient Experience content/uploads/patientexperience-blog.jpg 200px 200px As many providers know, there’s a strong correlation between patient satisfaction and a practice’s overall market reputation. In recent years, many hospitals and physician … in a series of linked white papers, beginning with The Healthcare Consumer Experience. Citations: 1. Physicians Foundation, “The Physicians Foundation 2019 Patient Survey,” October 21, 2019. https://physiciansfoundation.org/research-insights/the-physicians-foundation-2019-patient …

Business Systems Analyst - Seattle, WA, , USA #jobs #Seattle pls RT | 11/16/2019

… patient satisfaction.MD Clarity has offices in Seattle and Atlanta and is used by healthcare providers that impact hundreds of thousands of patient visits annually. This is an opportunity to be part of a product team that is scaling up to address a growing user-base and an increased focus on the healthcare consumer experience. Our team is passionate about solving the complex problems in Healthcare and providing all members of …

Allscripts

Allscripts and Manorama Infosolutions partner to deliver a Health Information Exchange and population health management services in India and other emerging markets | Malvern Daily Record | 2/18/2020

Allscripts Healthcare Solutions ( NASDAQ: MDRX ) today announced its strategic partnership with Manorama Infosolutions , a healthcare IT company located in India, to deliver an integrated Healthcare Management Information System and Health Information Exchange platform. Manorama will … more informed patient care and drives clinical outcomes and improve patient satisfaction and confidence in their care. “Government bodies responsible for healthcare desire a platform that enables them to collect data, integrate and act on …

Allscripts and Manorama Infosolutions partner to deliver a Health Information Exchange and population health management services in India and other emerging markets - Business Wire | 2/18/2020

Allscripts Healthcare Solutions (NASDAQ: MDRX) today announced its strategic partnership with Manorama Infosolutions , a healthcare IT company located in India, to deliver an integrated Healthcare Management Information System and Health Information Exchange platform. Manorama will … more informed patient care and drives clinical outcomes and improve patient satisfaction and confidence in their care. “Government bodies responsible for healthcare desire a platform that enables them to collect data, integrate and act on …

CVS

Patient Engagement Key in Consumer-Centric Healthcare Models | Patient Engagement HIT | 1/22/2020

Patient Satisfaction News Patient Engagement Key in Consumer-Centric Healthcare Models A new CVS Health report outlines key industry priorities and how to thrive in consumer-centric healthcare models. Source: Thinkstock By January 22, 2020 - Programs that address patient self-management, community-based care, social isolation, and affordability in healthcare are going to be front and center as the medical industry shifts to a consumer-centric model, according to CVS

US Home Health Care Market Report: Industry Overview & Trends - Business Insider | 12/17/2019

… reduce admissions and healthcare costs via home healthcare. The companies mentioned in this report are: American Well, Best Buy, CarePredict, CVS Health, Emerald, Epic Geisinger, GreatCall, InTouch Health, Johns Hopkins Medicine, Medically Home, NewYork-Presbyterian … programs have reaped lower costs, lower readmission rates, and higher patient satisfaction scores. Providers need to make telehealth and staffing investments now to corner off a chunk of the home healthcare market and fend off …

CVS Health

Patient Engagement Key in Consumer-Centric Healthcare Models | Patient Engagement HIT | 1/22/2020

Patient Satisfaction News Patient Engagement Key in Consumer-Centric Healthcare Models A new CVS Health report outlines key industry priorities and how to thrive in consumer-centric healthcare models. Source: Thinkstock By January 22, 2020 - Programs that address patient self-management, community-based care, social isolation, and affordability in healthcare are going to be front and center as the medical industry shifts to a consumer-centric model, according to CVS …

US Home Health Care Market Report: Industry Overview & Trends - Business Insider | 12/17/2019

… reduce admissions and healthcare costs via home healthcare. The companies mentioned in this report are: American Well, Best Buy, CarePredict, CVS Health, Emerald, Epic Geisinger, GreatCall, InTouch Health, Johns Hopkins Medicine, Medically Home, NewYork-Presbyterian … programs have reaped lower costs, lower readmission rates, and higher patient satisfaction scores. Providers need to make telehealth and staffing investments now to corner off a chunk of the home healthcare market and fend off …

DrCloudEHR

Josephine County Community Corrections (JCCC) in Oregon Chooses EnSoftek’s DrCloudEHR™ to support its mission | PRWeb | 1/15/2020

Josephine County Community Corrections (JCCC) in Oregon Chooses EnSoftek’s DrCloudEHR™ to support its mission Share Article Adding JCCC to our partner base is a testament to DrCloudEHR’s ability to meet the unique needs of Community … improve patient care, engagement, health outcomes; and provide better overall patient satisfaction – making it the preferred solution for current and future behavioral health, health and human services, and integrated care providers. EnSoftek, Inc. provides diversified …

EnSoftek’s DrCloudEHR™ simplifies Patient Enrollment with its best practices module, Inbound Referral Management (IRM) | The Wapakoneta Daily News | 1/9/2020

… EnSoftek announces the release of its Inbound Referral Management module, enhancing its flagship cloud-based Electronic Health Record (EHR) solution, DrCloudEHR™ for Behavioral Health and Human Services organizations. BEAVERTON, Ore. (PRWEB) January 09, 2020 In … improve patient care, engagement, health outcomes; and provide better overall patient satisfaction – making it the preferred solution for current and future behavioral health, health and human services, and integrated care providers. EnSoftek, Inc. provides diversified …

VisitPay

Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience | PR Newswire | 1/13/2020

BOISE, Idaho , Jan. 13, Carilion Clinic , a not-for-profit health system headquartered in Roanoke, Va. , has selected VisitPay to provide patients with the tools and resources necessary to manage and meet their financial obligations … billing experience that drives both higher payment rates and improved patient satisfaction scores. VisitPay’s investors include Norwest Venture Partners, Flare Capital Partners and Ascension Ventures. For more information about VisitPay, visit www.visitpay.com . Follow us on …

Kaufman Hall

Value-Based Care Consulting Firms Receive Top Marks from Providers | RevCycle Intelligence | 1/10/2020

… ability to manage risk, higher care quality, and lower healthcare costs. Provider organizations also reported better clinical outcomes and improved patient satisfaction. However, clients of Deloitte and Chartis Group did not realize those two benefits … executives. Only 13 percent of hospital CFOs in a recent Kaufman Hall survey said they are prepared for evolving payment and care delivery models with their current financial planning and processing tools. Consulting firms are …

Healthcare Consumerism Report: Patient Demand Trends in 2020 - Business Insider | 12/18/2019

… experience. Providers' current engagement capabilities are weak, and deficiencies around scheduling, appointment wait times, and billing are dragging on patient satisfaction, driving patients elsewhere and draining provider revenue. In The Healthcare Consumerization Report , explores … health systems demonstrate strong consumer-centric performance, per a 2018 Kaufman Hall survey. Failure to react to patient preferences hurts provider organizations' bottom lines. US hospital profit margins are already thinning, and an emerging …

CipherHealth

The Automated Call Patients Want to Answer: A Look into How Emergency Departments Improve Care Transitions | 1/7/2020

… care. In caring for nearly 50,000 patients annually, Sturdy’s Emergency Department ended last year in the 90th percentile for overall patient satisfaction. Brian Patel, MD, Chief of Emergency Services and Associate Chief Quality Officer at … more patients, closing transitional gaps in care. Sturdy partnered with CipherHealth to scale their support to all patients discharged from the Emergency Department. The key to improving engagement with the automated calls is to ensure …

CipherHealth Named a Top Performer for Patient Engagement in KLAS Ecosystem Report | PR Newswire | 12/19/2019

A recent report published by KLAS ranks CipherHealth as one of the top three most closely aligned vendors in how it supports healthcare provider’s patient engagement priorities. Patient engagement is one of the most complex areas of healthcare technology. As a majority of healthcare organizations look to improve patient satisfaction, patient self-efficacy, and appointment scheduling, providers are looking for an all-encompassing patient engagement tool. The KLAS report, “Patient …

Kyruus

How Patients Find Out About a Doctor’s Reputation Online | 1/6/2020

… find a doctor, according to Binary Fountain’s 2019 Healthcare Consumer Insight survey. Moreover, a 2018 Patient Access Journey Report by Kyruus reports that 91% of patients conduct research online, even after receiving a referral for … operational improvements you can make to i nc r ease patient satisfaction. Doctor Review Sites Healthcare-specific review sites are among the most important places to monitor as you build a complete picture of your …

Why Tracking Reviews Matters – Nashville Medical News Blog | 11/21/2019

… from another provider, 91 percent said they will always or sometimes conduct additional online research, according to a report by Kyruus. A fundamental part of any healthcare provider’s online presence is their reputation, the experience … that when providers respond to negative reviews, the rate of patient satisfaction doubles, improving 99 percent. 5. Reviews reveal gaps in the patient experience: Finally, patient feedback of any kind informs a practice what they’re …

Quantros

MLH receives national quality honors | 1/4/2020

… in the areas of Patient Safety and Medical Excellence from the medical quality rating system CareChex®— an information service of Quantros. CareChex® provides clinical performance ratings across the nation, similar to HealthGrades. MLH was listed … in such an exceptional manner.” CareChex® provides clinical, financial and patient satisfaction findings to consumers, providers and purchasers of U.S. medical care. Unlike other publicly available quality ratings, CareChex® provides a composite evaluation of all …

Quantros Releases its Updated CareChex® 2018 Hospital and Health System Quality Rankings and Ratings | Business Wire | 10/19/2017

GREENVILLE, S.C.- Quantros, the healthcare industry’s leading provider of performance analytics, risk management and quality management solutions, today, announced the release of its CareChex® 2018 Hospital and Health System Quality and Patient Safety Rankings and … the updated rankings benchmark the clinical quality, patient safety and patient satisfaction performance of virtually all acute care hospitals and health systems throughout the nation. “If you, a co-worker or someone you love recently …

OurHealth

Air Transport Services Group Partners With OurHealth, Reopens Its Onsite Primary Care Clinic for Employees | Markets Insider | Business Insider | 1/2/2020

CINCINNATI , Jan. 2, 2020 /PRNewswire-PRWeb/ – Through a partnership with Indianapolis -based OurHealth, Air Transport Services Group (ATSG) has reopened an onsite primary care clinic at their Wilmington Air Park facility. Nearly 1,000 employees and … minutes, appointments that average 20 to 40 minutes and a patient satisfaction score of 98 percent. OurHealth clients include a wide range of employers of all sizes and industries, including Anthem, Harris Teeter , CNO Financial …

Norwest Venture Partners

Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience | PR Newswire | 1/13/2020

patient satisfaction scores. VisitPay’s investors include Norwest Venture Partners, Flare Capital Partners and Ascension Ventures. For more information about VisitPay, visit www.visitpay.com . Follow us on Twitter and LinkedIn . Visit our Company Blog to access case studies, thought leadership and news. About Carilion Clinic Carilion Clinic is a not–for–profit health care organization headquartered in Roanoke, Va. Through its comprehensive network of hospitals, primary and specialty physician practices and other …

TPG Growth

ChristianaCare and GoHealth Urgent Care announce new partnership to develop largest urgent care network in Delaware | PR Newswire | 1/10/2020

… The partnership combines ChristianaCare’s long-standing reputation for high-quality, integrated ambulatory health services and GoHealth Urgent Care’s industry-leading patient satisfaction ratings, consumer-focused technology and award-winning urgent care center design. “This partnership … City, Oklahoma and Northwest Arkansas . GoHealth Urgent Care is a TPG Growth portfolio company, the middle market and growth equity investment platform of TPG, which has more than $103 billion of assets under management. To …

406 Ventures

Intelligent Human Engagement Company Laudio Raises $7.3 Million In Funding | 12/16/2019

… that supports nurse management and reduces nurse turnover and burnout. This round of funding was led by InHealth Ventures and .406 Ventures with participation from MemorialCare Innovation Fund and several other existing investors. “We are … health systems, creating an environment for supporting engaged employees, and patient satisfaction. “Laudio has developed the most advanced technology in the industry to address one of the biggest and most challenging problems healthcare professionals in …

Laudio Secures $7.3M in Series A | 12/13/2019

… BOSTON, MA, Laudio recently announced it has completed a $7.3M Series A round of financing led by InHealth Ventures and .406 Ventures. Click Laudio To export Laudio Laudio recently announced it has completed a $7.3 … an environment that supports engaged employees, high quality, safety, and patient satisfaction. The funding was led by InHealth Ventures and .406 Ventures with participation from MemorialCare Innovation Fund, and other existing investors.”Laudio has developed …

Symphony Technology Group

SPH Analytics Ranked as Top Patient Experience Measurement Vendor in the Payer Market for the Third Consecutive Year | PRWeb | 11/26/2019

… in a row, as the top vendor in the Insurer/Managed Care Plan category of Modern Healthcare’s list of largest patient satisfaction measurement firms. The listings also ranked SPH third largest overall among all patient … SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group. For more information, call 1-866-460-5681 or visit SPHAnalytics.com. Share article on social media or email: View article via …

SPH Analytics Ranked as Top Patient Experience Measurement Vendor in the Payer Market for the Third Consecutive Year | Markets Insider | Business Insider | 11/26/2019

… in a row, as the top vendor in the Insurer/Managed Care Plan category of Modern Healthcare’s list of largest patient satisfaction measurement firms. The listings also ranked SPH third largest overall among all patient … SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group. For more information, call 1-866-460-5681 or visit SPHAnalytics.com. SOURCE SPH Analyitics …

Morgan Stanley

ACSI: Americans More Satisfied With Banks Than Credit Unions- First Time In Survey History | 11/21/2019

… with an unchanged ACSI score of 82. Raymond James (down 1 percent) and UBS (unchanged) are next at 80. Fidelity, Morgan Stanley, and Wells Fargo weree steady at 79, while LPL Financial was stable at … overall by 2.4 percent to an ACSI score of 74.7. Patient satisfaction with ambulatory services was stable for the fourth year in a row at 77. The ACSI Finance, Insurance, and Health Care Report 2018-2019 …

Americans More Satisfied with Banks than Credit Unions for the First Time in ACSI History | Business Wire | 11/19/2019

… leader with an unchanged ACSI score of 82. Raymond James (down 1%) and UBS (unchanged) are next at 80. Fidelity, Morgan Stanley, and Wells Fargo are steady at 79, while LPL Financial is stable at … overall by 2.4% to an ACSI score of 74.7. Fortunately, patient satisfaction with ambulatory services is stable for the fourth year in a row at 77. The ACSI Finance, Insurance, and Health Care Report 2018-2019 …

Bain Capital

With presidential bid, Deval Patrick puts impact investing on the ballot | 11/15/2019

… Dennis Price and David Bank ImpactAlpha, Nov. 14 – When Deval Patrick left office in 2015, he raised eyebrows by joining Bain Capital, the private-equity firm co-founded by another former Massachusetts governor, Mitt Romney … start regular dental visits by the age of three) and patient satisfaction. Other health companies in the portfolio include long-term care provider HealthDrive and in-home care providers Arosa and LivHOME . Patrick’s fund was …

Gynesonics to launch Sonata 2 System in US and Europe | 11/12/2019

… patient satisfaction, we believe Sonata is truly a breakthrough solution for physicians and patients. “The promising clinical results provided with the Sonata platform are rapidly gaining strong interest throughout the physician community as an innovative new treatment option for patients suffering from symptomatic uterine fibroids.” Earlier this year, Gynesonics also announced the completion of a $75m equity financing. Led by Bain Capital Life Sciences, the financing round included all of …

William Blair

LHC Group, Inc. (LHCG) CEO Keith Myers on Q3 2019 Results - Earnings Call Transcript | Seeking Alpha | 11/11/2019

… Call Participants Brian Tanquilut - Jefferies Joanna Gajuk - Bank of America Scott Fidel - Stephens Inc. Justin Bowers - Deutsche Bank Matt Larew - William Blair Frank Morgan - RBC Capital Markets Benjamin Mayo - UBS Operator Ladies and gentlemen, thank … on quality measures. As the industry’s leader in quality and patient satisfaction, LHC Group can be front and center with patients and their families as well as our existing referral sources. On October 9, HHS …

LHC Group Inc (LHCG) Q3 2019 Earnings Call Transcript | The Motley Fool | 11/7/2019

… measures. Home health agencies also required to provide relevant data on quality measures. As the industry’s leader in quality and patient satisfaction, LHC Group can be front and center with patients and their families, as … Thank you. Our next question comes from Matt Larew of William Blair. Your line is open. Matt Larew – William Blair & Company – Analyst Good morning. I appreciate squeezing in. Just wanted to actually follow-up on …

RBC Capital Markets

LHC Group, Inc. (LHCG) CEO Keith Myers on Q3 2019 Results - Earnings Call Transcript | Seeking Alpha | 11/11/2019

… Jefferies Joanna Gajuk - Bank of America Scott Fidel - Stephens Inc. Justin Bowers - Deutsche Bank Matt Larew - William Blair Frank Morgan - RBC Capital Markets Benjamin Mayo - UBS Operator Ladies and gentlemen, thank you for standing by … on quality measures. As the industry’s leader in quality and patient satisfaction, LHC Group can be front and center with patients and their families as well as our existing referral sources. On October 9, HHS …

Evofem Biosciences, Inc. (EVFM) CEO Saundra Pelletier on Q3 2019 Results - Earnings Call Transcript | Seeking Alpha | 11/10/2019

… more compelling as an option for women who say they are beyond hormones. These findings are further supported by the patient satisfaction data that we collected from the AMPOWER study and we presented last month … instructions] And our first question comes from Randall Stanicky from RBC Capital Markets. Your line is open. Unidentified Analyst Hi, good morning. This is Ashley on for Randall. So a contraceptive patch had its AdCom …

Goldman Sachs

American Renal Associates Holdings, Inc. (ARA) CEO Joseph Carlucci on Q3 2019 Results - Earnings Call Transcript | Seeking Alpha | 11/10/2019

… Co-Founder, CEO & Chairman Michael Anger - Chief Medical Officer Mark Herbers - Interim CFO & Interim CAO Conference Call Participants Harrison Zhuo - Goldman Sachs Group Justin Bowers - Bloomberg Intelligence Operator Greetings, and welcome to the American Renal … just released for performance year 2018 in the ICH-CAHPS, patient satisfaction Star ratings. Based on our analysis of the CMS data, ARA’s average I-CAHPS star rating was 3.93 and is 16% above the …

Henry Schein (HSIC) Q3 2019 Earnings Call Transcript | The Motley Fool | 11/6/2019

… investing in new dental equipment and digital technology can transform a dental practice to enhance capabilities, greater efficiency and increased patient satisfaction. We look forward to working with strategic supplier partners to build mutual market … for today will come from the line of Nathan Rich, Goldman Sachs. Nathan Rich – Goldman Sachs – Analyst Great. Thanks. Two quick ones, if I could. Steve, first, on the updated 2019 guidance, it implies a …

First Analysis

In The Longest-Running Post-Marketing Surveillance Study Of Its Type, Data At 24 Months On FDgard®, Presented At The American College Of Gastroenterology (ACG) Annual Meeting, Confirms Excellent Safety And Tolerability Profile Of This Nonprescription Product For Functional Dyspepsia (Meal-Triggered, Recurring Indigestion[i]) | PR Newswire | 10/29/2019

… selected for an oral presentation session delivered by William D. Chey , M.D., FACG, at the World Congress of Gastroenterology at ACG 2017 in Orlando, Fla. The data showed a consistently high level of patient satisfaction and rapid improvement of FD symptoms with the product. A majority of patients (95 percent) reported major or moderate improvement in their overall FD symptoms, while many patients (86.4 percent) indicated experiencing relief from symptoms …

National Research Corporation (NRC) CEO Michael Hays on Q1 2019 Results - Earnings Call Transcript | Seeking Alpha | 5/13/2019

… Earnings Conference Call May 8, 2019 11:00 AM Michael Hays - Chief Executive Officer Kevin Karas - Chief Financial Officer Frank Sparacino - First Analysis Operator Greetings and welcome to the First Quarter 2019 Conference Call. [Operator Instructions … industry is realizing the value of reallocating healthcare system legacy patient satisfaction spend against a higher value offering, which is creating C-suite and enterprise-wide attention. After Kevin shares with us his prepared remarks …

Geisinger

Facing Burnout: How One Cohort Moves the Topic from Taboo to Safe Zone | 3/20/2020

… Source: Steven Krawitz, MD. When Healio Gastroenterology and Liver Disease published the guest commentary from Ruchit N. Shah, DO, of Geisinger Medical Center, about his wedding during Digestive Disease Week and how he had planned … online or public persona via Press Ganey scores and online patient satisfaction ratings. The stress of this obligation can lead to burnout.” Cosgrove, Tofani, Henry and other fellows from Thomas Jefferson became a close-knit …

The MINIETM Laser Approach to Esthetic Crown Lengthening and Excellent Aesthetics! | 3/3/2020

… gingival margin esthetics, and recession beyond the crown margins post-restoration, are no longer an issue, resulting in long-term patient satisfaction. Fig. 9A New restorations, Mandible, 6-months post-op Fig. 9B New restorations … Periodontol 2003; 74:468-474. Abou-Arraj RV, Majzoub ZAK, Holmes CM, Geisinger ML, Geurs NC. Healing Time for Final Restorative Therapy After Surgical Crown Lengthening Procedures: A Review of Related Evidence. Clin Adv Periodontics 2015;5:131-139 …

Franciscan Health

Tech optimization: Keeping financial IT humming | Healthcare IT News | 1/29/2020

… substantial benefits to medical practices, including reduced costs, greater operational efficiency, greater physician and staff productivity, and, most important, greater patient satisfaction, he contended. “Because prior authorization does not follow a one-size-fits-all … from among his clients that explains what he means. “At Franciscan Health in Mishawaka, Indiana, the 14-hospital health system can stratify physician-level performance and identify physicians who consistently perform above or below benchmarks …

CHI Franciscan CEO shares insights on adopting continuous improvement model | Modern Healthcare | 11/30/2019

… distance and the type of hospitals they are. But our system within what I call the Tacoma-based region of Franciscan Health is truly an integrated system as part of a national organization. We do … blossom. Virginia Mason has tremendous cache in quality, safety and patient satisfaction. When I got here, I felt very strongly that we needed to have a presence of sorts. “I didn’t believe that we could …

Carilion Clinic

Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience | PR Newswire | 1/13/2020

BOISE, Idaho , Jan. 13, Carilion Clinic , a not-for-profit health system headquartered in Roanoke, Va. , has selected VisitPay to provide patients with the tools and resources necessary to manage and meet their financial obligations … billing experience that drives both higher payment rates and improved patient satisfaction scores. VisitPay’s investors include Norwest Venture Partners, Flare Capital Partners and Ascension Ventures. For more information about VisitPay, visit www.visitpay.com . Follow us on …

LHC Group

Red River HomeCare earns top ratings from two national evaluation programs | 1/12/2020

… Red River HomeCare LLC recently received top-tier rankings from two national third-party evaluators of home health agency quality, patient satisfaction, and overall performance — the Centers for Medicare and Medicaid Services Five-Star Quality … a local provider of home health services, is part of LHC Group, a national provider of in-home healthcare services operating in 35 states and the District of Columbia. “These are two of the in …

Coosa Valley HomeCare earns top rankings from 2 national evaluation programs | 1/11/2020

… System and the 2019 HomeCare Elite. CMS recognized Coosa Valley HomeCare with a five star rating in both quality and patient satisfaction.The Sylacauga home health provider achieved the highest rating possible in both categories, the … remarkable achievement,” said Keith G. Myers, chairman and CEO of LHC Group, in the release. “Every day, they deliver high-quality, compassionate and efficient care to patients and families in their community. “Their unwavering dedication …

Community Health Network

Self-insured employers go looking for value-based deals | Modern Healthcare | 1/11/2020

… physicians. Franciscan Alliance and Ascension St. Vincent are participating as preferred providers under financial risk contracts, while IU Health and Community Health Network are not. Major Indiana employers are offering the plan to their workers … have reported savings to the company and employees, with high patient satisfaction. But smaller and midsize companies have been slow to adopt such approaches. Employers vary by state, however, in their willingness to push ahead …

Retailers across the industry are growing in-store healthcare services | 11/6/2019

… opportunity to boost revenue from clinic service fees, increase prescription and OTC sales, attract new pharmacy and grocery customers, ensure patient satisfaction and retention, and differentiate themselves from the competition. Their foray into new convenient … with Health Systems that runs retail clinics inside its stores. Community Health Network, for example, owns and operates several Community Clinic at Walgreens locations in the Indianapolis market. Separate from retail clinics, Walgreens has a …

Cambridge Health Alliance

Sayah rises to Health Alliance chief executive in a unanimous vote after interim leadership | 1/9/2020

… Sayah prepares to step forward for a Feb. 26 roundtable hearing into a death at Somerville Hospital. (Photo: Marc Levy) Cambridge Health Alliance trustees on Wednesday named Dr. Assaad Sayah chief executive, choosing an insider … worked, reducing drastically the time patients spent there and increasing patient satisfaction. The department became a national model . Sayah also served as president of the medical staff and was the Alliance’s chief medical officer. Besides …

Teledermatology – Access to Specialized Care Via a Different Model | 12/20/2019

… Korb, MD. Dr Stavert reviewed their program at a meeting of the American Academy of Dermatology. The teledermatology program at Cambridge Health Alliance, an academic community hospital system north of Boston serving nearly 140,000 patients … levels of clinical quality. The facility also strives for high patient satisfaction and patient experience reports. Specialty Care and Cost Patients of lower socioeconomic status in the United States often face barriers to accessing specialty …

CHRISTUS Health

CHRISTUS Good Shepherd earns top quality and performance ratings | News | marshallnewsmessenger.com | 1/7/2020

… MARSHALL – Christus Good Shepherd recently received top-tier rankings from two national third-party evaluators of home health agency quality, patient satisfaction, and overall performance – the Centers for Medicare and Medicaid Services (CMS) Five-Star … of home health services, is a home health partner of Christus Health and part of a joint venture partnership with LHC Group, a national provider of in-home healthcare services operating in 35 states and …

Carenet Health execs talk about new consumer engagement model, rebranding | The Business Journals | 6/11/2019

… organizations face new pressures associated with delivering value-based care, including the need to improve outcomes and meet standards for patient satisfaction. Carenet’s efforts to refresh its brand and retool its strategy come as the … Erwin, who spearheaded an investor group’s acquisition of Carenet from Christus Health in 2004, said the health care industry needs a nudge. “We believe when you get engagement right, you get health care right,” Erwin …

Covenant Health

(USA-TX-Lubbock) Patient Access Rep - JACC | 12/20/2019

Job Information St. Joseph Health / Covenant Health Patient Access Rep - JACC in Lubbock , Texas Job Summary: Under the direction of the JACC Business Operations Manager this position is primarily responsible for assisting patients during the … basic customer service, promoting a positive patient experience and ensuring patient satisfaction. Essential Functions: Answer a multi-line phone system in a professional manner and route calls to the appropriate department. Schedule physician appointments to …

9 recent vendor contracts, go-lives | Becker’s Hospital Review | 11/22/2019

… and false-positive diagnoses for sepsis. 2. As part of its partnership with Mary Free Bed hospital, Saginaw, Mich.-based Covenant HealthCare signed a 10-year agreement to extend access to its Epic EHR system … provide predictive insights that will be used to improve efficiency, patient satisfaction and overall care quality and outcomes. 6. Berkshire Health Systems in Pittsfield, Mass., is investing $35 million over the next three years to …

UPMC

Leapfrog’s inaugural ASC survey ‘disheartening,’ has ‘little value,’ administrators say | Becker’s ASC Review | 12/19/2019

… the makeup of the panel of experts who helped develop the survey. Panelists included physicians and leaders from Pittsburgh-based UPMC, Baltimore-based Johns Hopkins and national nurse organizations, but none held ASC-specific titles … Patient experience measures ASCs were also compared to HOPDs on patient satisfaction, but Leapfrog’s report focused on the questionnaire used rather than the actual scores. The group found that fewer ASCs than HOPDs reported administering …

100 hospitals and health systems with great neurosurgery and spine programs | 2019 | Becker’s Hospital Review | 12/13/2019

… are all fellowship-trained faculty members at the Keck School of Medicine of USC and have collectively gained an overall patient satisfaction rating of over 4.5 out of 5 stars. USC Spine Center, which is … top 50 hospitals in the nation for neurology and neurosurgery. UPMC (Pittsburgh). Part of the UPMC Neurological Institute, the UPMC department of neurosurgery is one of the largest academic neurosurgical providers in the nation, with …

Palmetto Health

(USA-SC-Columbia) RN-Acute Care | 12/19/2019

Palmetto Health RN-Acute Care in Columbia , South Carolina Prisma Health Heart Hospital is South Carolina’s only freestanding hospital dedicated solely to the prevention, diagnosis and treatment of cardiovascular disease. If you or a loved one are having cardiac issues, know that our leading cardiologists and cardiovascular surgeons are all dedicated to the patients for whom we care. Our expertise and unmatched quality measures have helped achieve a national patient …

(USA-SC-Columbia) Patient Services Rep | 12/10/2019

Palmetto Health Medical Group Patient Services Rep in Columbia , South Carolina Palmetto Health-USC Medical Group Core Values All team members are expected to be knowledgeable and compliant with the Palmetto Health-USC Medical Group’s … staff members, and management as part of the patient experience/patient satisfaction. Duties [TABLE] Minimum Requirements High school graduate or equivalent with two (2) or more years of relevant dental front-desk, customer service, and …

CareCentrix

Director - Market Engagement (Remote - Nashville, TN) - USA-TN-Nashville | 12/22/2019

patient satisfaction and achieve overall program performance targets. You will also assist in identifying strategic relationships and solutions, alternative PAC delivery models, and other activities focused on creating value for the CareCentrix payor and provider community.ResponsibilitiesDevelops and maintains market specific high level relationships with all targeted health systems, hospitals, physician/at-risk organizations and post-acute providers (home health agencies, skilled nursing facilities, inpatient rehabilitation facilities, long term acute care …

CareCentrix and Turn-Key Health Partner to Expand Post-Acute Care Program to Include Palliative Care | PR Newswire | 4/23/2019

HARTFORD, Conn. and PHILADELPHIA CareCentrix , a pioneer in home-based post-acute care (PAC) solutions, and Turn-Key Health , an industry leader in delivering community-based palliative care solutions to health plans and provider organizations … transition of patients to hospice care with over 95 percent patient satisfaction Reductions in hospital readmissions of 32 percent Decrease in ICU days of 37 percent Management of patients for 90-days post-discharge Behind …

Humana

Succeeding In a Career as a Telehealth Nurse | 12/3/2019

… hours and odd shifts Ability to focus on personalized patient care Must depend on the patients’ description of symptoms Increased patient satisfaction May need to mitigate 911-like panic/helplessness of someone calling in with … DaVita – Focused on kidney care, DaVita hires remote case managers. Humana – One of the most well-known health care companies, Humana hires for care managers, telephonic CCR, case managers, and clinical advisors. Anthem – A health …

ICER Will Take Different Approach to Assess Short-Term, High-Impact Products | 12/2/2019

… various transactions . UnitedHealth’s Optum unit runs OptumCare, which in June completed its acquisition of DaVita Medical Group for $4.9 billion. Humana Inc. last year bought Family Physicians Group, a large Orlando, Fla.-based physician group … focused on meeting the triple aim of cost, quality and patient satisfaction. In addition, Abrams points out that mergers of insurers, providers and PBMs inevitably puts pressure on pricing. The lines are blurring between payer …

Aetna

Succeeding In a Career as a Telehealth Nurse | 12/3/2019

… hours and odd shifts Ability to focus on personalized patient care Must depend on the patients’ description of symptoms Increased patient satisfaction May need to mitigate 911-like panic/helplessness of someone calling in with … all across the country that hire remote nurses, some exclusively. Aetna – A highly recognized health care insurance company, Aetna hires for a variety of remote workers, including RN case managers and nurse consultants. DaVita – Focused …

ICER Will Take Different Approach to Assess Short-Term, High-Impact Products | 12/2/2019

… their own . UnitedHealth Group has its own in-house PBM, OptumRx. CVS Health, which owns CVS Caremark PBM, purchased insurer Aetna late last year in a $69 billion deal, while insurer Cigna finalized its $54 … focused on meeting the triple aim of cost, quality and patient satisfaction. In addition, Abrams points out that mergers of insurers, providers and PBMs inevitably puts pressure on pricing. The lines are blurring between payer …

Cigna

Succeeding In a Career as a Telehealth Nurse | 12/3/2019

… hours and odd shifts Ability to focus on personalized patient care Must depend on the patients’ description of symptoms Increased patient satisfaction May need to mitigate 911-like panic/helplessness of someone calling in with … benefits company, Anthem offers a variety of teleworking nursing positions. Cigna – An insurance company, Cigna hires registered nurses as consultants, writers, educators, and clinical care managers. CareNet – Providing 24/7 health care, CareNet frequently offers RN …

ICER Will Take Different Approach to Assess Short-Term, High-Impact Products | 12/2/2019

… CVS Health, which owns CVS Caremark PBM, purchased insurer Aetna late last year in a $69 billion deal, while insurer Cigna finalized its $54 million purchase of Express Scripts Holding Co. in late December 2018 … focused on meeting the triple aim of cost, quality and patient satisfaction. In addition, Abrams points out that mergers of insurers, providers and PBMs inevitably puts pressure on pricing. The lines are blurring between payer …

The Health Plan

Do You Trust Jeff Bezos With Your Life? Tech Giants Like Amazon Are Getting into the Health Care Business | 12/3/2019

… all its patients. In a study of 200 pregnant patients the university found that offering telehealth nearly halved the number of face-to-face visits during the pregnancy, cut costs substantially, and raised patient satisfaction from an already impressive 97 percent among face-to-face-only patients to a perfect 100 percent among those who used telehealth. “It improves patient engagement in their health,” says Maia Hightower, the university’s chief …

Survey: Consumer satisfaction with hospitals takes a dip, while payer score climbs | FierceHealthcare | 11/25/2019

RELATED: Kaiser Permanente, Molina Healthcare, Humana take top spots for digital experience By contrast, patient satisfaction with outpatient care settings continues to climb—ambulatory care earned a 77 score for the second year in a … its mobile app. Consumer experience scores for certain elements of the health plan experience remained on par with 2018 or increased slightly, according to the report. For example, consumers ranked mobile apps overall highly for …

UnitedHealthcare

Hospitals Suffer Decline in Consumer Satisfaction | 11/27/2019

… Shopping and health, Transparency, Value based health While customer satisfaction with health insurance plans slightly increased between 2018 and 2019, patient satisfaction with hospitals fell in all three settings where care is delivered — inpatient, outpatient … in the past year) gaining one point to 76, and UnitedHealthcare, Cigna and the Blues in fourth through sixth places at or below the median customer sat index of 75, shown in the second chart …

Survey: Consumer satisfaction with hospitals takes a dip, while payer score climbs | FierceHealthcare | 11/25/2019

RELATED: Kaiser Permanente, Molina Healthcare, Humana take top spots for digital experience By contrast, patient satisfaction with outpatient care settings continues to climb—ambulatory care earned a 77 score for the second year in a … RELATED: Industry Voices—How industrial engineers could help health insurers UnitedHealthcare earned a score of 75, while Cigna and Blue Cross Blue Shield (BCBS) plans fell short of the sector average with scores of 72 …

Anthem Blue Cross

How integrated dental care can help your patients and practice | 11/15/2019

… patient satisfaction. Here are a few ways this evolution of the healthcare system can help your patients and professional practice. Improving patient care Scott Towers, MBA, president of Anthem Blue Cross and Blue Shield’s Dental and Vision businesses. Until recently, the healthcare system has too often been completely separated into different specialties, such as medical, dental, and vision, limiting it from reaching its full potential. That’s because, unlike our current …

Greater Cincinnati firm launches health care branding agency | The Business Journals | 9/9/2019

… women-owned businesses in Greater Cincinnati, has launched a consulting agency focused on health care systems that want to improve patient satisfaction and brand perception scores. The new Tandem agency uses a proprietary data-driven … of health industry firms such as Mason-based AtriCure and Anthem Blue Cross Blue Shield as well as Cincinnati-based Procter & Gamble Co.’s Vibrant Living wellness program. “Each partner at Tandem brings more than …

Health Net

(USA-PA-Pittsburgh) Manager Nursing, 8A Transplant and 8C General Surgery | 11/2/2019

Department: 8A Transplant & 8C General Surgery Status: Full Time Shift: 40 hours every two weeks Union: NO The Allegheny Health Network is comprised of eight hospitals: Allegheny General, Allegheny Valley, Canonsburg, Forbes, Jefferson, Saint Vincent … improvement needs. Meet or show consistent progress toward meeting established patient satisfaction goal. FINANCE: Demonstrates fiscal stewardship through effective and efficient use of staff, facilities, equipment, and other resources while maintaining patient care standards. Maintains …

Decision point | 10/30/2019

… looking organizations are eager to embrace it. Lehigh Valley Physician Group (LVPG) in Allentown, Pennsylvania – part of the Lehigh Valley Health Network – is such a forward-looking organization. Last year, it transformed a challenge into … or antivirals warranted?). That equates to labor efficiencies and greater patient satisfaction, as well a positive impact on antibiotic stewardship. In addition, reimbursement for molecular tests is greater than that for visually read tests with …

Metroplus Health Plan

VIP Community Services Board Chair Amanda Parsons, M.D., Appointed Deputy Chief Medical Officer of MetroPlus Health Plan | 9/10/2019

Board Chair Amanda Parsons, M.D., Appointed Deputy Chief Medical Officer of MetroPlus Health Plan NEW YORK–(BUSINESS WIRE)–MetroPlus Health Plan today announced the appointment of Amanda Parsons, M.D., as the health plan’s new Deputy … to rank us among the top plans in quality and patient satisfaction.” “It is a privilege to assume this role and, in close collaboration with doctors Schwartz and Shah, as well as NYC Health + Hospitals …

Wellcare Health Plans

Tenet Healthcare Strikes Deal for Revenue Cycle Management - June 25, 2019 - Zacks.com | 6/25/2019

… Accounts Receivable or A/R days outstanding since its inception in 2016. Conifer has already showed its ability to boost patient satisfaction and revenue capture, decrease denials and enhance cash flow along with operating margins … can take a look at some better-ranked stocks like WellCare Health Plans, Inc. ( WCG - Free Report ) , HCA Healthcare, Inc. ( HCA - Free Report ) and Molina Healthcare, Inc ( MOH - Free Report ) . You can see the complete …

Joe Flanagan

R1 RCM Inc. (RCM) Q4 2019 Earnings Call Transcript | The Motley Fool | 2/21/2020

… in our annual report on our latest Form 10-K. Now I’d like to turn the call over to Joe. Joe Flanagan – President and Chief Executive Officer Thanks, Atif. Good morning, everyone, and thank you … faster conversion of AR to cash. And perhaps most importantly, patient satisfaction has soared as our PX platform has been implemented with net promoter scores consistently above 70% and concurrent improvement in yield-oriented key …

R1 RCM Inc. (RCM) Q3 2019 Earnings Call Transcript | The Motley Fool | 11/6/2019

… in our annual report on our latest Form 10-K. Now I’d like to turn the call over to Joe. Joe Flanagan – President and Chief Executive Officer Thanks, Atif. Good morning, everyone, and thank you … goal of sequencing our activities to maximize financial outcomes and patient satisfaction for our customers while ensuring that the automation routines we’ve built are scalable across our operations today and support our future growth trajectory …

John Thompson

AccuReg Appoints New VP of Performance Management | PR Newswire | 2/20/2020

Sverige AccuReg Appoints New VP of Performance Management Healthcare revenue cycle leader John Thompson brings more than two decades of experience exceeding customer goals and performance News provided by Feb 20, 2020, 09:30 ET Share … hospital leaders drive change that both reduces costs and increases patient satisfaction. “John’s extensive experience in improving patient access, revenue cycle management and transformation is an asset to our leadership team and our clients will …

Paul Vitenas

Vitenas Cosmetic Surgery was Named the Top Choice Plastic Surgery Clinic of 2020 | PRWeb | 1/22/2020

Paul Vitenas and his practice, Vitenas Cosmetic Surgery, have won the 2020 Top Choice Award for Plastic Surgery. The office is exceptionally proud to receive any recognition that comes directly from the patients. The Top Choice Award shows that the many years of dedication to beautiful, natural-looking results in a safe, comforting environment will pay off in patient satisfaction. Dr. Vitenas Top Choice Award Houston HOUSTON Dr. Vitenas is …

Jeff Lagasse

Hospital mergers and acquisitions not linked to better care, study finds | Healthcare Finance | 1/2/2020

What’s more, 30-day mortality and readmission rates stayed largely the same at acquired facilities. Jeff Lagasse , Associate Editor When a merger or acquisition occurs in healthcare, the conjoining providers often say that patient experience … acquired in deals between 2009 and 2013. In addition to patient satisfaction and 30-day mortality and readmission rates, the data also looked at the frequency with which heart, pneumonia and surgery patients received the …

Enhancing the patient experience with technology | MobiHealthNews | 11/22/2019

… engage patients for better health outcomes, a KLAS report explores how vendors’ claims square with health systems’ priorities. News by Jeff Lagasse November 22, 2019 Most parents believe they have the resources to raise healthy … 20, 2019 In addition, Cigna’s telemedicine customers have given high patient satisfaction scores: a Net Promoter Score of 81.1 among those who use the service. News by Susan Morse November 20, 2019 The web and …

Eric Eskioglu

A data-driven approach to identifying best practices in service-line management | Modern Healthcare | 12/14/2019

… service to every patient in its immediate territory. Hospital executives revamping their service lines are placing a heavy emphasis on patient satisfaction since word-of-mouth is often the best form of marketing. They’re looking … Virginia, is also moving to what Chief Medical Officer Dr. Eric Eskioglu calls “an institute mentality.” When he took the job in 2018, his first action was to shrink its dozen service lines to nine …

Novant Health Selects KenSci’s AI Platform To Deliver Better In-Patient Experiences | Health IT Outcomes | 11/22/2019

… patient satisfaction. “Novant Health is excited to partner with KenSci to improve the patient experience at our facilities,” said Dr. Eric Eskioglu, executive vice president and chief medical officer for Novant Health. “By using KenSci’s artificial intelligence platform, Novant Health can effectively predict patient flows in the hospital, place patients in a bed in a timely manner and not only improve patient outcomes, but also patient satisfaction.” The insights will …

Amy Amick

SPH Analytics Ranked as Top Patient Experience Measurement Vendor in the Payer Market for the Third Consecutive Year | 11/27/2019

… in a row, as the top vendor in the Insurer/Managed Care Plan category of Modern Healthcare’s list of largest patient satisfaction measurement firms. The listings also ranked SPH third largest overall among all patient … of SPH’s continued success in the member experience space,” said Amy Amick, CEO and President of SPH Analytics. “We are proud of our strong client relationships and extensive reach within the payer community and remain …

Sheryl Crow

A Million-Dollar Marketing Juggernaut Pushes 3D Mammograms | 11/26/2019

… directly to consumers . Manufacturers have urged women to demand “the better mammogram ,” using celebrity spokeswomen such as breast cancer survivor Sheryl Crow . Manufacturers spent $14 million to market 3D screening over the past four years … detection or false alarms. But when it relates to “general patient satisfaction or patient preference, those are data that we get in other ways,” he said. “Plenty of [doctors] have the [3D] system now and …

Douglas Hoey

Business Briefs: Nov. 23, 2019 | 11/23/2019

… Upsher-Smith’s longstanding support of the Willard B. Simmons Independent Pharmacist of the Year Award,” MBA and NCPA’s CEO B. Douglas Hoey said. “Award recipients have exemplified what it means to be a community pharmacist … or above on its performance in ‘patient experience.’ Based on patient satisfaction scores, the emergency departments at the Elizabethtown Community Hospital and its Ticonderoga Campus were the recipients of the 2019 award. The emergency departments …

NCPA CEO to Congress: Pharmacists Can Help Reduce Spending, But Problems Associated With Middlemen Must Be Fixed | PR Newswire | 12/13/2017

… USNewswire/ – In testimony before the U.S. House of Representatives Energy & Commerce Subcommittee on Health, National Community Pharmacists Association CEO B. Douglas Hoey , Pharmacist, MBA, said pharmacists can drive better health outcomes and reduce costs, but … his shorter remarks to the Subcommittee. “Early findings suggest high patient satisfaction, improved outcomes, and reduced overall health care spending, with reductions of greater than $1,000 per year for those patients who received high-level …

Anirban Choudhury

SpendEdge Discloses Top Challenges in Healthcare Procurement – Request a Free Proposal Now! | Business Wire | 11/22/2019

… Understanding such costs behind utilization, internal distribution, inventory holding, and special deliveries are requisites for organizations to enhance clinician and patient satisfaction . To identify cost-saving opportunities, reach out to our experts now! Medical equipment … to know more, https://www.spendedge.com/request-free-proposal Contacts SpendEdge Anirban Choudhury Marketing Manager US: +1 630 984 7340 UK: +44 148 459 9299 https://www.spendedge.com/contact-us …

Building a Healthcare Business Intelligence Strategy: Experts at Infiniti Identify the Key Roadblocks to Overcome | Business Wire | 9/12/2019

… evolution of developing countries, increase in labor costs, and progress in the medical field. Although the quality of care and patient satisfaction largely depends on the relationship between patients and physicians, it is also bound … know more, visit: https://www.infinitiresearch.com/about-us Contacts Infiniti Research Anirban Choudhury Marketing Manager US: +1 844 778 0600 UK: +44 203 893 3400 https://www.infinitiresearch.com/contact-us …

Michele Perry

Relatient Expands Nextech Marketplace Partnership to Enable More Patient-Centered Engagement Solutions | 11/21/2019

… In solutions to expand in their marketplace of only selected vendors, because we can do more for their customers,” said Michele Perry, CEO, Relatient. “Relatient spent 2019 working with Nextech customers to reduce no-shows … engagement company that improves patient and provider communications for increased patient satisfaction and improved productivity. Relatient has engaged more than 25 million patients on behalf of U.S. providers, medical practices, hospitals, and health systems and …