Patient Financial Experience

Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal - Industry Analysis by Loyale Healthcare | PRWeb | 7/29/2020

… an expanding universe of care providers. Innovation stimulated by the crisis has already forged the path forward in the clinical dimension of care. Now the rest of the patient experience must follow - especially the patient financial experience . Fortunately, in our experience these adaptations can be completed in just months with, immediate payback in cost reductions, along with the added benefit of increased patient satisfaction. Most of the innovation we’ve witnessed …

Revenue Cycle Strategies in a Pandemic: Lessons from Today’s Top Health Systems | 7/23/2020

… care for a fragile population. As a partner to these health systems, Patientco deepened our resolve to listen and help them support their communities and internal processes. We launched our 2020 State of the Patient Financial Experience Survey Report during this time, as well, which includes responses from over healthcare providers. In addition to this survey, we set out to talk and listen to leading health systems. We did this …

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How a hospital used expansive patient questioning to improve their experience | 7/17/2020

… in our journey, not only looking at just the day of treatment but also the pre-care, preparation and discovery process, and just as importantly the post-care experience, the billing experience or the patient financial experience ,” said Mark Meyer, CFO of the University of Texas Southwestern Medical Center. His insights came during a July 17 session of the HFMA Digital Annual Conference titled “Diagnosis Financial Strain: One Organization’s Approach …

FinPay LLC Names Joe Coyne As Chief Technology Officer | PR Newswire | 7/14/2020

… organizations become successful. Understanding the client’s needs, and providing timely solutions for those needs, is also critical to success. About FinPay FinPay is committed to solving the affordability crisis in healthcare by enhancing the patient financial experience through pre-admission engagement, expanding healthcare financial literacy, advocating for cost transparency, and offering affordable payment options, to maximize patient payments, affordable access to care, and great patient satisfaction. For media or analyst …

AccuReg Provides Hospitals Solutions to Federal Price Transparency Regulations | PR Newswire | 7/14/2020

… doing so as economically and efficiently as possible and enables price transparency by providing transformative patient access solutions. Its cloud-based integrated suite utilizes automation and artificial intelligence to improve revenue capture and the patient financial experience . By combining an exception-based workflow, a top-ranked QA rules engine, intelligent eligibility and benefit validation and complete prior authorization management, AccuReg predicts and prevents denial-causing issues at the front of …

Succeed with an EHR-agnostic revenue cycle platform post-COVID19 | 7/14/2020

… them identify solutions to ensure business continuity, while also addressing safety concerns and consumer needs. This article will specifically look at how an EHR-agnostic revenue cycle platform can drive substantial improvements to the patient financial experience and help physician practices operate effectively in the post COVID-19 world. EHR and revenue cycle alignment An EHR system is a critical component of any healthcare organization’s infrastructure. In addition to digitally …

Patient Payments Spike in June Amid Covid-19 Crisis, says Mnet Health | PRWeb | 7/13/2020

… As of 2020, Mnet is serving over 700 surgical facilities nationwide both directly and in support of centralized billing offices. Mnet’s brand, PaySUITE, is a platform of payment technologies that helps providers improve the patient financial experience while boosting collections performance. For more information, visit https://mnethealth.com/ . We believe every patient deserves a helpful, transparent, easy to navigate financial experience in healthcare. Share article on social media or email: View …

Patient Expectations in 2020: What’s Changed (& What Hasn’t) | 7/8/2020

… previous survey reports have revealed patient expectations for more digital communication and online payment options from providers, alongside concerns about affordability and the lack of upfront pricing in healthcare. What’s the state of the patient financial experience in 2020? This year’s survey results highlight that the coronavirus pandemic has amplified patients’ existing concerns. Patients continue to be concerned or frustrated by out-of pocket costs, surprise billing, price transparency and …

Walgreens, Kaiser Permanente among top-viewed healthcare ads during pandemic | Becker’s Hospital Review | 7/2/2020

… Permanente: “ OwnTheCurve” (5,077,863 views) CVS Health: “Home Is Everything” (2,628,328 views) Flonase: “ OutsideIn” (2,414,470 views) © Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here . The patient financial experience : Before, during and after a pandemic Featured Whitepapers Contact Us 1.800.417.2035 Copyright © 2020 Becker’s Healthcare. All Rights Reserved. Interested in linking to or reprinting our content? View our policies by clicking here . The …

5 health systems seeking CIOs | Becker’s Hospital Review | 7/2/2020

… note: This is not an exhaustive list. Job listings were compiled from job seeker websites. © Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here . The patient financial experience : Before, during and after a pandemic Featured Whitepapers Contact Us 1.800.417.2035 Copyright © 2020 Becker’s Healthcare. All Rights Reserved. Interested in linking to or reprinting our content? View our policies by clicking here . The …

7 hospitals buying land for expansions | Becker’s Hospital Review | 7/2/2020

… Fla., to build a medical campus with a 360-bed hospital. More articles on capital: © Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here . The patient financial experience : Before, during and after a pandemic Featured Whitepapers Contact Us 1.800.417.2035 Copyright © 2020 Becker’s Healthcare. All Rights Reserved. Interested in linking to or reprinting our content? View our policies by clicking here . The …

How Tenet, HCA Healthcare and Surgery Partners’ shares performed this week | Becker’s ASC Review | 6/30/2020

… EDT): $96.26Percent change: 2.59 percent June 30 (at 11 a.m. EDT): $11.22Percent change: 3.7 percent © Copyright ASC COMMUNICATIONS 2020. Interested in LINKING to or REPRINTING this content? View our policies by clicking here . The patient financial experience : Before, during and after a pandemic Featured Whitepapers Contact Us 1.800.417.2035 Copyright © 2020 Becker’s Healthcare. All Rights Reserved. Interested in linking to or reprinting our content? View our policies by clicking here . Employee …

Cedar raises $102M, partners with Novant Health: 5 details | Becker’s Hospital Review | 6/23/2020

… New York Cancer & Blood Specialists. 4. So far, Cedar has raised $157 million in capital to date. 5. Cedar also announced a partnership with Winston-Salem, N.C.-based Novant Health to develop a personalized patient financial experience . The health system expects to roll out the new engagement and billing platform by the end of the year. More articles on digital transformation …

Price Transparency and Self-Service Options Can Benefit Healthcare Providers as Patients Return for Care | Globe Newswire | 6/22/2020

Combined technologies of TransUnion Healthcare and VisitPay create a differentiated patient financial experience , addressing need for transparency and personalization CHICAGO, June 22, As patients and providers continue to face the economic impacts of COVID-19, a new analysis points to the importance for the healthcare industry to address the ongoing calls for greater price transparency and more personalized and convenient payment options. A recent analysis to be featured in an …

Kinnevik participates in Cedar’s USD 102 million Series C funding led by Andreessen Horowitz | Globe Newswire | 6/22/2020

June 22, 2020 08:15 ET Source: Kinnevik multilang-release Kinnevik AB (publ) (“Kinnevik”) today announced that it has invested a further USD 8m in Cedar, the leading US based patient engagement and financial technology platform, underlining its conviction in Cedar’s vision to deliver exceptional patient financial experience s and transform the US healthcare billing space. Kinnevik owns 9.4% in Cedar after this round on a fully diluted basis. The investment is …

Google Alert - mobile | 6/22/2020

… TV Their mission is to provide free mobile showers and personal care to those in need. They are teaming up with Church on The Street and other … Flag as irrelevant Mobile Tech Key to Patient Financial Experience During COVID-19 RevCycleIntelligence.com Mobile technology brings the patient financial experience where healthcare consumers are, eliminating points of friction and ensuring safety during the … Flag as irrelevant Midtown Reader mobile is ‘booking it …

Mnet Leads Contactless Payment Solution for the Surgical Industry | PRWeb | 6/18/2020

… As of 2020, Mnet is serving over 700 surgical facilities nationwide both directly and in support of centralized billing offices. Mnet’s brand, PaySUITE, is a platform of payment technologies that helps providers improve the patient financial experience while boosting collections performance. Share article on social media or email: View article via …

COVID-19: How healthcare leaders help their organizations be more consumer-oriented coming out of the crisis | 6/18/2020

… Print As the nation seeks to enter the “reconstruction” phase of recovery from the COVID-19 pandemic, healthcare leaders should strive to do better than that. Although some stakeholders took steps to improve the patient financial experience during the pandemic, issues with billing and a lack of transparency remained prevalent. Providers and health plans should build on improvements such as easy online registration via smartphone. Note: Joe Fifer will explore …

AccuReg Earns Third Consecutive #1 Ranking in Patient Access Solutions by Black Book Research | PR Newswire | 6/16/2020

… doing so as economically and efficiently as possible and enables price transparency by providing transformative patient access solutions. Its cloud-based integrated suite utilizes automation and artificial intelligence to improve revenue capture and the patient financial experience . By combining an exception-based workflow, a top-ranked QA rules engine, intelligent eligibility and benefit validation and complete prior authorization management, AccuReg predicts and prevents denial-causing issues at the front of …

Flywire Improves Healthcare Patient Engagement and Affordability During COVID-19 | Globe Newswire | 6/9/2020

Pre-service payment plans increase patient affordability and engagement COVID-19 relief payment options help patients defray cost of out-of-pocket spend Single Sign-On and telehealth payment apps for Epic users improve patient financial experience BOSTON, June 09, Flywire , a high-growth vertical payments company, announced new enhancements to its leading healthcare payments platform during COVID-19 that improve patient engagement and affordability. Flywire’s pre-service payment plans …

To Recover After COVID-19, Healthcare Providers Must Advance Tools for Patient Self-Help - Industry Analysis by Loyale Healthcare | PRWeb | 6/3/2020

… essential for healthcare providers to consider not just their primary solutions - medical care - but all the other patient deliverables associated with the delivery of that care. In that light, for the reasons listed above, patient financial experience s must be included in providers’ digital engagement strategies. This is especially true now during the COVID-19 crisis, as providers face potentially disastrous disruptions in costs and revenue. Why? Because, as timely as …

VisitPay Names Chief Technology Officer, Appoints Chief Financial Officer | PR Newswire | 4/1/2020

… organizational and technological transformation are a great fit for VisitPay’s corporate trajectory.” VisitPay’s cloud-based platform drives higher payment rates by transforming bad debt into incremental payments. It empowers health systems with a simplified patient financial experience and tailored payment options that can be accessed within a single, intuitive digital interface. VisitPay’s automated segmentation capabilities and advanced analytics allow health systems to actively test, configure and personalize consumer financing strategies …

Patient feedback reveals gaps and opportunities to transform patient engagement | 3/31/2020

… most recent report uncovers some important insights. Negative financial experiences are leaving patients’ health (and the health of your practice or hospital) hanging in the balance. Nearly half of respondents (48%) from our 2019 Patient Financial Experience study said they were confused after receiving their bill. Specifically, they were confused about: Charge detail and service descriptions (40%) Status of insurance payments (25%) Options for making partial payments (16%) By transforming …

Introducing a tool for improving the patient financial experience | 3/31/2020

Introducing a tool for improving the patient financial experience Mar 31, 2020 By Joseph J. Fifer, FHFMA, CPA Column Consumerism Introducing a tool for improving the patient financial experience Save XL Print Author’s note: At the time this article went to press, we realized that COVID-19 was very much on the minds of our members and others who are on the front lines of this pandemic. But because this …

Mnet Health Provides Immediate Remote Patient Financial Advocates for Surgical Industry | PRWeb | 3/30/2020

… As of 2020, Mnet is serving over 700 surgical facilities nationwide both directly and in support of centralized billing offices. Mnet’s brand, PaySUITE, is a platform of payment technologies that helps providers improve the patient financial experience while boosting collections performance. LinkedIn Company Page: https://www.linkedin.com/company/mnethealthservices/ Share article on social media or email: View article via …

COVID-19

Price Transparency and Self-Service Options Can Benefit Healthcare Providers as Patients Return for Care | Globe Newswire | 6/22/2020

Combined technologies of TransUnion Healthcare and VisitPay create a differentiated patient financial experience, addressing need for transparency and personalization CHICAGO, June 22, As patients and providers continue to face the economic impacts of COVID-19, a new analysis points to the importance for the healthcare industry to address the ongoing calls for greater price transparency and more personalized and convenient payment options. A recent analysis to be featured in an …

Medicaid

The COVID-19 Financial Crisis: 6 Steps Hospitals Can Take Now to Help Their Patients and Themselves - Industry Analysis by Loyale Healthcare | PRWeb | 4/1/2020

The COVID-19 Financial Crisis: 6 Steps Hospitals Can Take Now to Help Their Patients and Themselves - Industry Analysis by Loyale Healthcare Share Article Hospital financial performance is driven by three principal stakeholders; Medicare & Medicaid; Commercial Insurance, e.g. employer-sponsored health plans; and , increasingly, patients themselves. Last week, these stakeholders were joined by the federal government and the $100B allocated to the healthcare industry in the $2 Trillion Cares Act …

Healthcare Financial Management

Patient Financial Engagement: Essential to Hospital Goals for Pre- and Point-of-Service Payments - Healthcare Industry Analysis by Loyale Healthcare | PRWeb | 1/15/2020

… and their providers LAFAYETTE, Calif. In November of last year, the results of an informal industry poll conducted by the Healthcare Financial Management Association ( HFMA) at its Annual Meeting, were published. The survey, sponsored by … the country to enable the enterprise-wide delivery of consistent patient financial experiences. And because of its usability, patients are much more likely to serve themselves. Patients are demonstrating that, with an experience that’s as …

Patient Financial Engagement

Patient Financial Engagement: Essential to Hospital Goals for Pre- and Point-of-Service Payments - Healthcare Industry Analysis by Loyale Healthcare | PRWeb | 1/15/2020

Patient Financial Engagement: Essential to Hospital Goals for Pre- and Point-of-Service Payments - Healthcare Industry Analysis by Loyale Healthcare Share Article Making it easy for patients to pay in advance or at point of … the country to enable the enterprise-wide delivery of consistent patient financial experiences. And because of its usability, patients are much more likely to serve themselves. Patients are demonstrating that, with an experience that’s as …

HFMA

Patient Financial Engagement: Essential to Hospital Goals for Pre- and Point-of-Service Payments - Healthcare Industry Analysis by Loyale Healthcare | PRWeb | 1/15/2020

… Calif. In November of last year, the results of an informal industry poll conducted by the Healthcare Financial Management Association ( HFMA) at its Annual Meeting, were published. The survey, sponsored by Loyale Healthcare partner Parallon … the country to enable the enterprise-wide delivery of consistent patient financial experiences. And because of its usability, patients are much more likely to serve themselves. Patients are demonstrating that, with an experience that’s as …

Healthcare Financial Management Association

Patient Financial Engagement: Essential to Hospital Goals for Pre- and Point-of-Service Payments - Healthcare Industry Analysis by Loyale Healthcare | PRWeb | 1/15/2020

… and their providers LAFAYETTE, Calif. In November of last year, the results of an informal industry poll conducted by the Healthcare Financial Management Association ( HFMA) at its Annual Meeting, were published. The survey, sponsored by … the country to enable the enterprise-wide delivery of consistent patient financial experiences. And because of its usability, patients are much more likely to serve themselves. Patients are demonstrating that, with an experience that’s as …

Medicare

Patient Financial Engagement: Essential to Hospital Goals for Pre- and Point-of-Service Payments - Healthcare Industry Analysis by Loyale Healthcare | PRWeb | 1/15/2020

… providers, it’s important to understand the context. Patients today account for more than a third of provider revenue, behind only Medicare and Medicaid. With the proliferation of high deductible health plans, patients now bear large … the country to enable the enterprise-wide delivery of consistent patient financial experiences. And because of its usability, patients are much more likely to serve themselves. Patients are demonstrating that, with an experience that’s as …

Patient Finance

Patient Financial Engagement: Essential to Hospital Goals for Pre- and Point-of-Service Payments - Healthcare Industry Analysis by Loyale Healthcare | PRWeb | 1/15/2020

… platform’s extraordinarily intuitive user interface puts valuable patient financial information at the fingertips of HCA personnel on site and at call centers around the country to enable the enterprise-wide delivery of consistent patient financial experiences. And because of its usability, patients are much more likely to serve themselves. Patients are demonstrating that, with an experience that’s as easy to use as the online retailers they already love doing business …

Patient Satisfaction

Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience | PR Newswire | 1/13/2020

… VisitPay’s proprietary analytics tailor consistent and fully compliant financing options that meet the unique needs of patients and their families, creating a simplified billing experience that drives both higher payment rates and improved patient satisfaction scores. VisitPay’s investors include Norwest Venture Partners, Flare Capital Partners and Ascension Ventures. For more information about VisitPay, visit www.visitpay.com . Follow us on Twitter and LinkedIn . Visit our Company Blog to access case studies, thought …

Revenue Cycle Management

Destressing the Patient Payment Experience Headlines Discussions at HFMA Western Symposium | PRWeb | 1/7/2020

patient financial experience takes center stage,” says Fricano. “Bringing revenue cycle leaders together to discuss these challenges, promises to provide actionable strategies for attendees to apply to their organizations.” In addition to moderator Fricano, other panelists are: Brad Cook, chief revenue officer, Presbyterian Healthcare Services Gerilynn Sevenikar, vice president revenue cycle, Sharp Healthcare Rick Lyman, senior vice president enterprise revenue cycle management, Memorial Hermann Health System Shaun Ronan, system vice …

Telehealth

Partners Unveils Initiative for Patient Engagement, Consumerism | Patient Engagement HIT | 12/17/2019

patient financial experience and support the health system as it embraces consumer-centered care principles. And finally, tools to enable secure text, email, and phone calls as well as digital care options such as telehealth and other e-consults aim to improve . The health system will also focus on research and development for certain patient-facing programs, working to pinpoint strategies that are effective and workable for both the patient …

Patient Loyalty

MediRevv and Providence Further Expand Revenue Cycle Services Partnership | PR Newswire | 12/10/2019

… patient loyalty. “A strong revenue cycle is the underpinning of a positive patient financial experience, and that’s where our focus is,” states Dave Mast , Chief Executive of Providence Medical Group Foundations- Los Angeles . “We are excited about the way our organization fits together strategically with MediRevv, and we’re positive about the outcomes we expect with this partnership.” Nearly two years ago, MediRevv transitioned 220 employees from the Providence St. Joseph …

Patient Billing

At one health system, self-service portal now accounts for 28% of collections | Healthcare IT News | 11/26/2019

… those patients who prefer to speak with a person rather than manage bills through a portal. MARKETPLACE There are many patient billing systems on the market today. Some of the vendors of these systems include … that often accompany patient billing.” The decision to prioritize the patient financial experience was prompted by the need to integrate the patient financial journey into the overall patient experience, he explained. “To make that possible …

Medical Billing

At one health system, self-service portal now accounts for 28% of collections | Healthcare IT News | 11/26/2019

… patient billing systems on the market today. Some of the vendors of these systems include Advanced Data Systems, AdvancedMD, CareVoyant Medical Billing, DrChrono, Kareo, MedicsPremier, NextGen Healthcare, RevenueHealth Works and Waystar. MEETING THE CHALLENGE Patient … that often accompany patient billing.” The decision to prioritize the patient financial experience was prompted by the need to integrate the patient financial journey into the overall patient experience, he explained. “To make that possible …

Advanced Analytics

At one health system, self-service portal now accounts for 28% of collections | Healthcare IT News | 11/26/2019

… many of our internal operations, including revenue cycle, call center and patient access.” Mike Weed, Integris “Automated segmentation capabilities and advanced analytics allows our team to actively test, configure and personalize consumer financing strategies based … that often accompany patient billing.” The decision to prioritize the patient financial experience was prompted by the need to integrate the patient financial journey into the overall patient experience, he explained. “To make that possible …

Health Information Management

How Nebraska Medicine improved revenue cycle performance through analytics | Becker’s Hospital Review | 11/22/2019

Hospitals and health systems are consistently seeking to improve their revenue cycle processes, especially as patient financial experience becomes an increasingly important priority for organizations. At Omaha-based Nebraska Medicine — which consists of two hospitals … customer service perspective. And that’s going to span patient access, health information management, patient financial services. There are many folks who are patient-facing and others who aren’t. [Nebraska Medicine also looks for] the ability …

Revenue Cycle Performance

How Nebraska Medicine improved revenue cycle performance through analytics | Becker’s Hospital Review | 11/22/2019

Hospitals and health systems are consistently seeking to improve their revenue cycle processes, especially as patient financial experience becomes an increasingly important priority for organizations. At Omaha-based Nebraska Medicine — which consists of two hospitals … is one proactive approach Nebraska Medicine adopted that has improved revenue cycle performance? Jana Danielson: As it relates to SSI, we use their analytical tool to identify areas of opportunity for our claim edit team …

Electronic Health Records

Where’s My Pizza? A Winning New Vision for Transparency in Healthcare – Industry Analysis by Loyale Healthcare | PRWeb | 11/14/2019

Most readers are probably familiar with the popular pizza delivery app that shows the status of a pizza delivery order from the moment it’s ordered to the point when it’s on its way. This seemingly simplistic application instills confidence that the order is correct and will soon arrive to be enjoyed. Confident about their order and its status, customers are less likely to consider competitors and are relieved of needless …

Patient Communications

Avadyne Health Ranked #1 in Patient Communications & Financial Satisfaction Solutions | PR Newswire | 11/11/2019

… recovery for some of the largest health systems in the country, announced today they have been ranked No.1 in patient communications and financial satisfaction solutions by Black Book Research. The rating – the highest offered … and what providers are delivering when it comes to the patient financial experience: 56% of patients want healthcare providers to proactively offer options to resolve out-of-pocket expenses 50% want help and guidance understanding …

RCM Services

How CHI revamped its patient billing strategy to improve collections, satisfaction | Becker’s Hospital Review | 11/7/2019

… more transparent for consumers. These industry-disrupting technologies are uprooting expectations for consumers and pressuring health systems to rethink the patient financial experience. During an Oct. 23 webinar sponsored by Flywire and hosted by Becker’s … patients. “Given the foundation [of the system] — multiple EMRs, outsourced RCM services and lack of standardization — we lacked control of the patient statement, had fragmented online payment abilities, and patients had to call into our …

Patient Engagement

How CHI revamped its patient billing strategy to improve collections, satisfaction | Becker’s Hospital Review | 11/7/2019

… more transparent for consumers. These industry-disrupting technologies are uprooting expectations for consumers and pressuring health systems to rethink the patient financial experience. During an Oct. 23 webinar sponsored by Flywire and hosted by Becker’s … design and increasing the modes of statement delivery to improve patient engagement with the system and offer patients more options to pay, Ms. Richard explained. But CHI wanted to further improve the billing experience, so …

EMR

How CHI revamped its patient billing strategy to improve collections, satisfaction | Becker’s Hospital Review | 11/7/2019

… more transparent for consumers. These industry-disrupting technologies are uprooting expectations for consumers and pressuring health systems to rethink the patient financial experience. During an Oct. 23 webinar sponsored by Flywire and hosted by Becker’s … experience for patients. “Given the foundation [of the system] — multiple EMRs, outsourced RCM services and lack of standardization — we lacked control of the patient statement, had fragmented online payment abilities, and patients had to call …

Patient Payments

75% of Patients Look at Price Transparency Ahead of Care Access | Patient Engagement HIT | 9/17/2019

… medical procedures prior to care. For healthcare providers, this means they need to offer both quality care and a positive patient financial experience.” The survey, which included responses from 2,500 patients that had visited a … to accessing healthcare. Improving price transparency could lead to more patient payments, the TransUnion Healthcare data added. Sixty-five percent of patients said they would make a partial payment at the time of care if …

Healthcare Price Transparency

75% of Patients Look at Price Transparency Ahead of Care Access | Patient Engagement HIT | 9/17/2019

… pocket healthcare costs and seek out price transparency information to combat high bills. Source: Thinkstock By September 17, 2019 - Offering healthcare price transparency has become more important than ever, as more and more patients research … they need to offer both quality care and a positive patient financial experience.” The survey, which included responses from 2,500 patients that had visited a hospital, clinic, or doctor’s office within the past six months …

VisitPay

Price Transparency and Self-Service Options Can Benefit Healthcare Providers as Patients Return for Care | Globe Newswire | 6/22/2020

Combined technologies of TransUnion Healthcare and VisitPay create a differentiated patient financial experience, addressing need for transparency and personalization CHICAGO, June 22, As patients and providers continue to face the economic impacts of COVID-19, a new analysis points to the importance for the healthcare industry to address the ongoing calls for greater price transparency and more personalized and convenient payment options. A recent analysis to be featured in an …

TransUnion Healthcare

Price Transparency and Self-Service Options Can Benefit Healthcare Providers as Patients Return for Care | Globe Newswire | 6/22/2020

Combined technologies of TransUnion Healthcare and VisitPay create a differentiated patient financial experience, addressing need for transparency and personalization CHICAGO, June 22, As patients and providers continue to face the economic impacts of COVID-19, a new analysis points to the importance for the healthcare industry to address the ongoing calls for greater price transparency and more personalized and convenient payment options. A recent analysis to be featured in an …

RevSpring

RevSpring Releases New Patient Financial Experience Report | PRWeb | 3/24/2020

RevSpring Releases New Patient Financial Experience Report Share Article National survey reveals what patients expect, opportunities for transformation, and ties between the billing experience and future care. “This report, which exposes first-hand sentiment from patients themselves, is a key indicator of where the market should focus as it relates to patient experience and engagement,” said Marty Callahan, RevSpring’s president of healthcare. LIVONIA, Mich. RevSpring, the leading provider of healthcare …

Cerner

RxRevu Celebrates Unprecedented Growth in 2019 | Markets Insider | Business Insider | 1/10/2020

… systems using the solution by the end of 2020. Partnerships with industry leading electronic health record (EHR) providers, Epic and Cerner, as well as premier pharmacy benefit managers and payers like Express Scripts, Humana and … out the underlying cost of prescription drugs and improving the patient financial experience are invited to contact RxRevu. About RxRevu RxRevu is a Denver -based company on a mission to improve healthcare through more informed …

Avadyne Health

Deborah Vancleave Takes Risks to Make Impressions | 12/23/2019

… 2016 to become vice president of revenue cycle at Mosaic Life Care, her first task was to create a healthy patient financial experience at the healthcare system. Photo by McBee Photography The lifelong Californian had … visionary concept for health systems,” said Jayson Yardley, CEO of Avadyne Health, a close partner of Mosaic that helps it to measure, predict, and improve patient financial experience through data. “Under Deborah’s leadership, patient complaints …

AccessOne

Industry Voices—Patient loyalty to providers is at risk over transparency | FierceHealthcare | 12/18/2019

… switch providers to access affordable payment arrangements to cover their costs of care, including half of households with children, an AccessOne survey found. Meanwhile, 59% say providers’ willingness to share out-of-pocket costs prior … options in advance. It’s an approach that also strengthens the patient financial experience, the first and last encounter patients will have with your organization. 3. Look for ways to offer increased flexibility around payment Consumers …

Waystar

At one health system, self-service portal now accounts for 28% of collections | Healthcare IT News | 11/26/2019

… vendors of these systems include Advanced Data Systems, AdvancedMD, CareVoyant Medical Billing, DrChrono, Kareo, MedicsPremier, NextGen Healthcare, RevenueHealth Works and Waystar. MEETING THE CHALLENGE Patient financial engagement is an evolving process that requires continual reassessment … that often accompany patient billing.” The decision to prioritize the patient financial experience was prompted by the need to integrate the patient financial journey into the overall patient experience, he explained. “To make that possible …

Apple Health

Hospital Billing Practices are Under a Microscope and Providers are Responding to the Public and Political Scrutiny - Industry Analysis by Loyale Healthcare | PRWeb | 10/23/2019

… industry that relies on the good will of the buying public and they’ll tell you otherwise. Trusted companies like Disney , Apple, Nike and others spend untold millions in time and money to maintain, protect and … key patient financial elements, all of which contribute to improved patient financial experiences and provider brand value: 1. Price transparency – One of the biggest problems facing the healthcare industry’s transition into a consumer-first operating …

Conifer Health Solutions

Deborah Vancleave on Mosaic’s price transparency efforts | Becker’s Hospital Review | 7/15/2019

Price transparency has become increasingly important part of the patient financial experience, particularly as patients are becoming smarter healthcare consumers. Deborah Vancleave, vice president of revenue cycle at St. Joseph, Mo.-based Mosaic Life Care … joining Mosaic, she was senior director of client performance at Conifer Health Solutions, part of Dallas-based Tenet Healthcare. Here, Ms. Vancleave shares her biggest challenges related to price transparency, discusses Mosaic’s price transparency efforts …

Patientco

ADDING and REPLACING Patientco Joins Epic App Orchard Marketplace with Two Payments Solutions | Business Wire | 7/8/2019

ATLANTA- Add new fourth paragraph. The release now reads: PATIENTCO JOINS EPIC APP ORCHARD MARKETPLACE WITH TWO PAYMENTS SOLUTIONS Integrations power payment processing while creating better experiences for patients and staff Patientco , a next-generation … has resulted in reduced patient call handle times, improving the patient financial experience while boosting staff productivity.” Both solutions support automated, real-time posting with a single daily deposit and guaranteed reconciliation. Additionally, since Patientco’s …

Epic App Orchard

ADDING and REPLACING Patientco Joins Epic App Orchard Marketplace with Two Payments Solutions | Business Wire | 7/8/2019

ATLANTA- Add new fourth paragraph. The release now reads: PATIENTCO JOINS EPIC APP ORCHARD MARKETPLACE WITH TWO PAYMENTS SOLUTIONS Integrations power payment processing while creating better experiences for patients and staff Patientco , a next-generation … has resulted in reduced patient call handle times, improving the patient financial experience while boosting staff productivity.” Both solutions support automated, real-time posting with a single daily deposit and guaranteed reconciliation. Additionally, since Patientco’s …

InstaMed

Healthcare Consumerism Top Risk Management Priority of CFOs | RevCycle Intelligence | 5/2/2019

Patient Financial Experience the New Focus for Revenue Cycle Tech Healthcare consumerism is sweeping the industry. Patient financial responsibility for healthcare rose 11 percent according to data from TransUnion Healthcare, and nearly three-quarters of providers see an increase in patient costs, InstaMed reports . Higher out-of-pocket costs are prompting patients to act more like consumers. And failing to address the healthcare consumerism trend through consumer engagement is impacting …

HCA

Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal - Industry Analysis by Loyale Healthcare | PRWeb | 7/29/2020

Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal - Industry Analysis by Loyale Healthcare Share Article Despite billions in federal stimulus payouts, 2020 operating losses at America’s hospitals are projected to be between … the rest of the patient experience must follow - especially the patient financial experience. Fortunately, in our experience these adaptations can be completed in just months with, immediate payback in cost reductions, along with the added …

Where’s My Pizza? A Winning New Vision for Transparency in Healthcare – Industry Analysis by Loyale Healthcare | PRWeb | 11/14/2019

… status, customers are less likely to consider competitors and are relieved of needless anxiety and frustrating follow up. The non-trivial investment to develop and operate this application fulfills a primary customer need. Healthcare, by contrast, represents the ultimate in non-transparency. This is particularly true when it comes to patients’ financial experiences. As a result, some frustrated patients simply decline to pay or delay payment. The same consumer who …

HCA Healthcare

Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal - Industry Analysis by Loyale Healthcare | PRWeb | 7/29/2020

… slowdown in volume of patients and in revenue, while expenses remained high.” This is borne out by the experience of HCA Healthcare, one of the largest for-profit healthcare systems in the country. HCA employs … the rest of the patient experience must follow - especially the patient financial experience. Fortunately, in our experience these adaptations can be completed in just months with, immediate payback in cost reductions, along with the added …

How Tenet, HCA Healthcare and Surgery Partners’ shares performed this week | Becker’s ASC Review | 6/30/2020

Here’s how Dallas-based Tenet Healthcare, Nashville, Tenn.-based HCA Healthcare and Nashville-based Surgery Partners’ shares have fluctuated over the last five days. Note: Becker’s is using final numbers at market close for each … REPRINTING this content? View our policies by clicking here . The patient financial experience: Before, during and after a pandemic Featured Whitepapers Contact Us 1.800.417.2035 Copyright © 2020 Becker’s Healthcare. All Rights Reserved. Interested in linking to …

Tenet Healthcare

How Tenet, HCA Healthcare and Surgery Partners’ shares performed this week | Becker’s ASC Review | 6/30/2020

Here’s how Dallas-based Tenet Healthcare, Nashville, Tenn.-based HCA Healthcare and Nashville-based Surgery Partners’ shares have fluctuated over the last five days. Note: Becker’s is using final numbers at market close for each … REPRINTING this content? View our policies by clicking here . The patient financial experience: Before, during and after a pandemic Featured Whitepapers Contact Us 1.800.417.2035 Copyright © 2020 Becker’s Healthcare. All Rights Reserved. Interested in linking to …

Deborah Vancleave on Mosaic’s price transparency efforts | Becker’s Hospital Review | 7/15/2019

Price transparency has become increasingly important part of the patient financial experience, particularly as patients are becoming smarter healthcare consumers. Deborah Vancleave, vice president of revenue cycle at St. Joseph, Mo.-based Mosaic Life Care … client performance at Conifer Health Solutions, part of Dallas-based Tenet Healthcare. Here, Ms. Vancleave shares her biggest challenges related to price transparency, discusses Mosaic’s price transparency efforts and offers advice for other hospital revenue …

Carilion Clinic

Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience | PR Newswire | 1/13/2020

BOISE, Idaho , Jan. 13, Carilion Clinic , a not-for-profit health system headquartered in Roanoke, Va. , has selected VisitPay to provide patients with the tools and resources necessary to manage and meet their financial obligations with confidence. “At Carilion Clinic, we are focused on all aspects of our patients’ experience, including our financial relationship,” said Donald B. Halliwill , Executive Vice President and Chief Financial Officer for Carilion. “Paying for health …

Carilion Clinic Partners with VisitPay to Transfor | 1/13/2020

Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience enero 13, 2020 Carilion Clinic Partners with VisitPay to Transform Patient Financial Experience 2020-01-13T10:01: BOISE, Idaho , Jan. 13, 2020 /PRNewswire/ — Carilion Clinic , a not-for-profit health system headquartered in Roanoke, Va. , has selected VisitPay to provide patients with the tools and resources necessary to manage and meet their financial obligations with confidence. «At Carilion Clinic, we are focused on …

Partners HealthCare

Partners Unveils Initiative for Patient Engagement, Consumerism | Patient Engagement HIT | 12/17/2019

… for Patient Engagement, Consumerism The five-year project aims to support consumer-centered care and patient engagement technology use. Source: Partners HealthCare A new five-year strategic mission at Partners HealthCare aims to put the … Programs for improving price transparency will aim to improve the patient financial experience and support the health system as it embraces consumer-centered care principles. And finally, tools to enable secure text, email, and phone …

Hospital leaders share revenue cycle advice | Becker’s Hospital Review | 11/26/2019

Leaders from U.S. hospitals and health systems must navigate today’s challenging reimbursement climate and changing expectations related to the patient financial experience. Here, four leaders share their advice for the journey with Becker’s Hospital Review : Mary Beth Remorenko , vice president of revenue cycle operations at Boston-based Partners HealthCare: “Prioritization is something I would always recommend. [This means] making sure you’re spending time on the things that are the most …

Providence St. Joseph Health

MediRevv and Providence Further Expand Revenue Cycle Services Partnership | PR Newswire | 12/10/2019

… patient financial experience, and that’s where our focus is,” states Dave Mast , Chief Executive of Providence Medical Group Foundations- Los Angeles . “We are excited about the way our organization fits together strategically with MediRevv, and we’re positive about the outcomes we expect with this partnership.” Nearly two years ago, MediRevv transitioned 220 employees from the Providence St. Joseph Health Heritage business office and most recently 95 employees from the Providence …

MediRevv and Providence Further Expand Revenue Cycle Services Partnership | Markets Insider | Business Insider | 12/10/2019

… patient financial experience, and that’s where our focus is,” states Dave Mast , Chief Executive of Providence Medical Group Foundations- Los Angeles . “We are excited about the way our organization fits together strategically with MediRevv, and we’re positive about the outcomes we expect with this partnership.” Nearly two years ago, MediRevv transitioned 220 employees from the Providence St. Joseph Health Heritage business office and most recently 95 employees from the Providence …

Piedmont Healthcare

Hospital leaders share revenue cycle advice | Becker’s Hospital Review | 11/26/2019

Leaders from U.S. hospitals and health systems must navigate today’s challenging reimbursement climate and changing expectations related to the patient financial experience. Here, four leaders share their advice for the journey with Becker’s Hospital Review … Unell , vice president of revenue cycle transformation for Atlanta-based Piedmont Healthcare: “The best way to mitigate the risk of a billing dispute is to ensure the patient knows their benefits and expected out-of …

Improving the revenue cycle: 4 hospital leaders share plans for 2019 | Becker’s Hospital Review | 7/12/2019

… patient financial experience, revenue integrity, clinical documentation improvement, and ultimately, our ability to ensure our revenue can continue to support our ongoing mission to our community. Brian Unell Vice president of revenue cycle transformation and integration at Piedmont Healthcare System (Atlanta) For the remainder of this year we have three system replacements/upgrades scheduled which will improve our revenue cycle: enhancing our coverage, eligibility, benefits and authorizations solution; improving our …

Memorial Hospital

Tenet’s Conifer Health enters RCM agreement with New Hampshire hospital | Becker’s Hospital Review | 6/25/2019

Alice Peck Day Memorial Hospital in Lebanon, N.H., has entered into a revenue cycle management agreement with Conifer Health Solutions. Alice Peck Day Memorial Hospital is a member of Lebanon-based Dartmouth-Hitchcock Health. Conifer … expect, we rely on Conifer to deliver the high-quality patient financial experience they deserve.” More articles on healthcare finance …

Tenet Healthcare Strikes Deal for Revenue Cycle Management | Zacks | 6/25/2019

… Corporation ’s ( THC - Free Report ) unit Conifer recently announced a new revenue cycle management (RCM) deal with Alice Peck Day Memorial Hospital (APD), a member of Dartmouth-Hitchcock Health (D-HH) located in Lebanon, NH … sustainable health system.D-HH expects Conifer to provide an advanced patient financial experience through this alliance.Notably, the relationship between D-HH and Conifer Health has delivered solid financial results, such as 450 basis points improvement …

Dartmouth-Hitchcock Health

Tenet’s Conifer Health enters RCM agreement with New Hampshire hospital | Becker’s Hospital Review | 6/25/2019

… a revenue cycle management agreement with Conifer Health Solutions. Alice Peck Day Memorial Hospital is a member of Lebanon-based Dartmouth-Hitchcock Health. Conifer, part of Dallas-based Tenet Healthcare, already provides end-to-end … expect, we rely on Conifer to deliver the high-quality patient financial experience they deserve.” More articles on healthcare finance …

Tenet Healthcare Strikes Deal for Revenue Cycle Management | Zacks | 6/25/2019

… Conifer recently announced a new revenue cycle management (RCM) deal with Alice Peck Day Memorial Hospital (APD), a member of Dartmouth-Hitchcock Health (D-HH) located in Lebanon, NH. With the addition of APD, more … sustainable health system.D-HH expects Conifer to provide an advanced patient financial experience through this alliance.Notably, the relationship between D-HH and Conifer Health has delivered solid financial results, such as 450 basis points improvement …

Alice Peck Day Memorial Hospital

Tenet’s Conifer Health enters RCM agreement with New Hampshire hospital | Becker’s Hospital Review | 6/25/2019

Alice Peck Day Memorial Hospital in Lebanon, N.H., has entered into a revenue cycle management agreement with Conifer Health Solutions. Alice Peck Day Memorial Hospital is a member of Lebanon-based Dartmouth-Hitchcock Health. Conifer … expect, we rely on Conifer to deliver the high-quality patient financial experience they deserve.” More articles on healthcare finance …

Tenet Healthcare Strikes Deal for Revenue Cycle Management | Zacks | 6/25/2019

… Article Tenet Healthcare Corporation ’s ( THC - Free Report ) unit Conifer recently announced a new revenue cycle management (RCM) deal with Alice Peck Day Memorial Hospital (APD), a member of Dartmouth-Hitchcock Health (D-HH) located … sustainable health system.D-HH expects Conifer to provide an advanced patient financial experience through this alliance.Notably, the relationship between D-HH and Conifer Health has delivered solid financial results, such as 450 basis points improvement …

Kevin Fleming

Financial Agility is Essential to Healthcare’s Post-COVID-19 New Normal - Industry Analysis by Loyale Healthcare | PRWeb | 7/29/2020

… a hospital to engage financially with their patients will ultimately be just as important as their ability to engage clinically - Kevin Fleming, CEO, Loyale Healthcare LAFAYETTE, Calif. Across the industry, hospitals have experienced alarming damage … the rest of the patient experience must follow - especially the patient financial experience. Fortunately, in our experience these adaptations can be completed in just months with, immediate payback in cost reductions, along with the added …

Financial Recovery for Health Systems is at Least a Year Away; Going Digital Can Accelerate It - Healthcare Industry Analysis by Loyale Healthcare | PRWeb | 6/25/2020

… to digital care. It is imperative for healthcare providers to consider the breadth of their care delivery and to ensure that patients’ financial experiences are at least as successful as their clinical experiences - Kevin Fleming, CEO, Loyale Healthcare LAFAYETTE, Calif. (PRWEB) June 25, 2020 According to survey results published just last week by the American Medical Group Association (AMGA), “most medical groups and health systems expect to overcome COVID-19 …

Florian Otto

Cedar Announces Partnership With ChristianaCare to Transform the Patient Financial and Billing Experience | PR Newswire | 1/14/2020

… with people in ways that are meaningful to them,” said ChristianaCare Chief Communications and Experience Officer Drew Fennell . “This new patient financial experience is another example of how we are transforming care to make it … they deliver,” said Cedar Co-Founder and Chief Executive Officer Florian Otto . “ChristianaCare is a pioneer in using innovative technology to deliver an outstanding experience to patients and serve their community.” About ChristianaCare Headquartered in …

Lousy digital experiences leave younger consumers frustrated – and ready to switch | Healthcare IT News | 10/11/2019

… Florian Otto, founder and CEO of Cedar, in a statement. “Modern consumers — armed with new levels of data, treatment options and heightened expectations — now demand more and the industry must rise to the challenge.” “Consumers expect simple and convenient options that promote transparency for their healthcare payments, which translates to improved financial outcomes for providers,” the study noted. “t’s time to rethink the end-to-end patient financial experience to …

April Wilson

Workbook For Healthcare Decision Makers Provides RCM Strategies To Improve Patient Financial Outcomes | Health IT Outcomes | 7/2/2019

… collected revenues and billing processes across a healthcare organization. The need to optimize these processes, reduce costs, and improve the patient financial experience has become a growing priority for healthcare providers. To fulfill the demand … to play an active role in managing their health,” said April Wilson, author of the workbook and vice president of analytics at RevSpring. “RCM can no longer exist outside of the patient engagement equation and …

Workbook for Healthcare Decision Makers Provides RCM Strategies To Improve Patient Financial Outcomes | PRWeb | 7/2/2019

… collected revenues and billing processes across a healthcare organization. The need to optimize these processes, reduce costs, and improve the patient financial experience has become a growing priority for healthcare providers. To fulfill the demand … to play an active role in managing their health,” said April Wilson, author of the workbook and vice president of analytics at RevSpring. “RCM can no longer exist outside of the patient engagement equation and …