Healthcare Consumer Experience

Loyal Announces $12.5 Million Round Led by Concord Health Partners | Business Wire | 10/21/2020

… Partners , a healthcare-focused investment firm that has partnered with the American Hospital Association (AHA) on its AHA Innovation Development Fund . “From the start, the Loyal team has believed in the power of the healthcare consumer experience and its role in creating healthier communities,” said Chad Mallory, Chief Executive Officer of Loyal. “In a tumultuous year for hospitals and health systems, we are seeing firsthand how those that remain committed …

COVID’s Catastrophic Impact on Human Health Ignites Historic Era of Illness, Chronic Disease and Premature Death | PR Newswire | 9/24/2020

… that is reinventing health engagement to make it better through its industry-leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel Health on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel …

HealthScape Advisors Named Chicago’s Best and Brightest Companies to Work For® Fifth Year in a Row | PR Newswire | 8/11/2020

… and support end-to-end Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey Health Solutions creates better business results and better healthcare consumer experience s on behalf of business customers and partners. The Company’s clients include some of the nation’s leading health insurance plans and pharmacy benefit management firms. Convey’s healthcare-focused teams help millions of Americans navigate …

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve | PR Newswire | 7/14/2020

… that is reinventing health engagement to make it better through its industry-leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel Health on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel …

How to manage a healthcare consumer’s experience: Q&A with Craig Thomas, CEO and Co-Founder of Lucerna Health | 7/14/2020

… With healthcare consumerism gaining traction, there is an accompanying shift to a value-based care (VBC) operating model, where payers and providers have are financially aligned to keep consumers healthy by managing the overall healthcare consumer experience , rather than be rewarded on a fee-for-service system that is less sensitive to an individual healthcare consumer journey. The goals of a VBC model are to reduce cost and inefficiencies, improve …

AIE India Go Live – Capgemini India | 6/24/2020

AIE India Go Live Maslow’s hierarchy of CX: Digitally enabling a sentient healthcare consumer experience Healthcare, even in regular times is perpetually dynamic and transformational. The pandemic has brought the healthcare industry center-stage. The new standards of normal puts healthcare in the driving seat; both in-terms of dealing with the crisis, as well as becoming an essential layer in every single interaction that people have. In this webinar …

Revel Announces Three Additions to Leadership Team | PR Newswire | 4/28/2020

… that is reinventing health engagement to make it better through its industry-leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel-Health.com …

Perficient Announces Availability of Healthcare and COVID-19 Chatbot Solutions | Business Wire | 3/30/2020

… is a trusted end-to-end digital partner with more than 20 years of experience delivering digital technology solutions to leading enterprises, including healthcare payer, provider, and pharmaceutical organizations. With a focus on the healthcare consumer experience , Perficient helps healthcare organizations design and implement solutions that enable interoperability, satisfy regulatory requirements, leverage key data insights, and improve quality of care. In addition to developing chatbot solutions for the healthcare industry …

The Future of Healthcare Tech Support, Black Book Research Releases 2020 Outlook | PR Newswire | 1/16/2020

… Fifty-three percent of respondents state they would be willing to pay more for a greater technology support experience from their vendors if it leads to better clinician productivity via healthcare delivery and enhances healthcare consumer experience s, ultimately leading to an improved bottom line. The most innovative healthcare software vendors are rethinking technical support including a client support strategy that includes a range of support concepts and features, according to …

Trends to look for in patient engagement in 2020 | Healthcare IT News | 1/10/2020

… and providers. “Health systems will also pursue a holistic approach to patient access and engagement,” he noted. “For instance, providers and health systems will look to more unified, omni-channel solutions to improve the healthcare consumer experience and close gaps in care.” However, as consumers become more actively engaged with their healthcare providers across digital channels, there will be increased opportunities for privacy and data security risks. “There will likely …

Revel Announces New Chair of Board of Directors | PR Newswire | 12/11/2019

… that is reinventing health engagement to make it better through its industry-leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel-Health.com …

HealthScape Advisors Ranked in Top 10 in Modern Healthcare’s 2019 Best Places to Work in Healthcare | PR Newswire | 11/18/2019

… ensure compliance, and support end-to-end Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey creates better business results and better healthcare consumer experience s on behalf of business customers and partners. The company’s clients include some of the nation’s leading health insurance plans and pharmacy benefit management firms. Their healthcare-focused teams help several million Americans each …

Revel Launches Innovative Social Determinants of Health Assessment | PR Newswire | 11/12/2019

… that is reinventing health engagement to make it better through its industry leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel-Health.com …

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | Markets Insider | Business Insider | 11/4/2019

… the patient journey while leveraging multiple consumer channels, including health plan websites and apps, health systems’ digital front door, and more. Fullerton and Pisarcik will provide expert insights and tips that can impact the healthcare consumer experience , including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume, ensure accurate scheduling across sub-specialties, and engage patients outside of …

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | PRWeb | 11/4/2019

… the patient journey while leveraging multiple consumer channels, including health plan websites and apps, health systems’ digital front door, and more. Fullerton and Pisarcik will provide expert insights and tips that can impact the healthcare consumer experience , including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume, ensure accurate scheduling across sub-specialties, and engage patients outside of …

Over 40 percent of consumers cite poor digital experience as reason to stop seeing provider | 10/17/2019

Approximately 41 percent of consumers rate poor digital experience as a compelling reason that would stop them from seeing a healthcare provider. The finding is one of many specified in the 2019 U.S. Healthcare Consumer Experience Study, in which more than half of healthcare consumers expressed frustration over the lack of digital experiences offered by their provider. Among these digital activities are online bill pay, digital pre-appointment forms, and …

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences | PR Newswire | 10/9/2019

NEW YORK , Oct. 9, 2019 /PRNewswire/ – Cedar, a patient payment and engagement platform, today announced results from its 2019 U.S. Healthcare Consumer Experience Study , finding that more than half of healthcare consumers are frustrated over their provider’s lack of digital experiences. The study, which conducted in-depth interviews of more than 1,600 healthcare consumers, also found that — even though the provider-patient relationship is often considered the hardest to break …

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences | Markets Insider | Business Insider | 10/9/2019

NEW YORK , Oct. 9, 2019 /PRNewswire/ – Cedar, a patient payment and engagement platform, today announced results from its 2019 U.S. Healthcare Consumer Experience Study, finding that more than half of healthcare consumers are frustrated over their provider’s lack of digital experiences. The study, which conducted in-depth interviews of more than 1,600 healthcare consumers, also found that — even though the provider-patient relationship is often considered the hardest to break …

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences | 10/9/2019

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences Loading… NEW YORK - October 9, 2019 - ( Newswire.com ) ​Cedar, a patient payment and engagement platform, today announced results from its 2019 U.S. Healthcare Consumer Experience Study, finding that more than half of healthcare consumers are frustrated over their provider’s lack of digital experiences. The study, which conducted in-depth interviews of more than 1,600 healthcare consumers, also found that …

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences | 10/9/2019

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences Loading… NEW YORK - October 9, 2019 - ( Newswire.com ) ​Cedar, a patient payment and engagement platform, today announced results from its 2019 U.S. Healthcare Consumer Experience Study, finding that more than half of healthcare consumers are frustrated over their provider’s lack of digital experiences. The study, which conducted in-depth interviews of more than 1,600 healthcare consumers, also found that …

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences | 10/9/2019

… Healthcare Consumers Will Switch Providers Over Poor Digital Experiences Loading… Wednesday, October 9, 2019 NEW YORK - October 9, 2019 - ( Newswire.com ) ​Cedar, a patient payment and engagement platform, today announced results from its 2019 U.S. Healthcare Consumer Experience Study, finding that more than half of healthcare consumers are frustrated over their provider’s lack of digital experiences. The study, which conducted in-depth interviews of more than 1,600 healthcare consumers, also found …

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences | The Wapakoneta Daily News | 10/9/2019

Younger healthcare consumers are significantly more frustrated, more likely to stop seeing providers and will write negative reviews based on bad digital experiences NEW YORK - October 9, ​Cedar, a patient payment and engagement platform, today announced results from its 2019 U.S. Healthcare Consumer Experience Study , finding that more than half of healthcare consumers are frustrated over their provider’s lack of digital experiences. The study, which conducted in-depth interviews of …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… have crafted consumer-centric missions and strategies, most do not have the right data needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough Performance Needed Competition in healthcare is nothing new, but the nature of this competition is changing. No longer …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… have crafted consumer-centric missions and strategies, most do not have the right data needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough Performance Needed Competition in healthcare is nothing new, but the nature of this competition is changing. No longer …

Stop playing catch up around the healthcare consumer experience | 9/4/2019

… have crafted consumer-centric missions and strategies, most do not have the right data needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough performance needed Competition in healthcare is nothing new, but the nature of this competition is changing. No longer …

Consumer Engagement

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | PRWeb | 11/4/2019

… websites, intranets, portals, social channels, mobile and CRM strategies, to name a few. Jordan Pisarcik, vice president of growth and consumer engagement for DocASAP - the industry’s most advanced patient access and engagement platform for health … will provide expert insights and tips that can impact the healthcare consumer experience, including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume …

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | Markets Insider | Business Insider | 11/4/2019

… websites, intranets, portals, social channels, mobile and CRM strategies, to name a few. Jordan Pisarcik , vice president of growth and consumer engagement for DocASAP - the industry’s most advanced patient access and engagement platform for health … will provide expert insights and tips that can impact the healthcare consumer experience, including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume …

Virtual Care

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … reflected in their emphasis on brick-and-mortar facilities over virtual care, home monitoring services, or direct-to-consumer telephone visits. These innovations are critical not just in meeting the healthcare needs of tech-savvy …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … reflected in their emphasis on brick-and-mortar facilities over virtual care, home monitoring services, or direct-to-consumer telephone visits. These innovations are critical not just in meeting the healthcare needs of tech-savvy …

Patient Retention

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … Consider tracking new patient acquisition trends, net promoter scores, new patient retention rates and the share of patient healthcare spending your organization captures. Adopt mechanisms to capture patient feedback in real time and invest in …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … Consider tracking new patient acquisition trends, net promoter scores, new patient retention rates and the share of patient healthcare spending your organization captures. Adopt mechanisms to capture patient feedback in real time and invest in …

Patient Payments

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments | PRWeb | 4/16/2019

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments Share Article Partnership Helps athenahealth Medical Practices Empower Patients through Cost Estimates, Reduce Accounts Receivable, and Lower the Cost to … iPASS is redefining the patient revenue cycle by improving the healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance …

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments | Markets Insider | Business Insider | 4/16/2019

healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance approach. Health iPASS helps providers promote price transparency, build trust, and increase their operating income by simplifying the check-in process and streamlining both time-of-service and residual balance patient payments through an innovative, multi-channel software solution. Our patient friendly system supports 850 …

Revel Health

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve | PR Newswire | 7/14/2020

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve MINNEAPOLIS Revel Health, a Minneapolis -based next gen health technology company, today has launched its new website to help the … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel Health on Twitter and connect with us on LinkedIn . Learn more about …

Revel Announces Three Additions to Leadership Team | PR Newswire | 4/28/2020

MINNEAPOLIS , April Revel, a Minneapolis -based next gen health technology company, today announced three additions to the leadership team, including Sara Ratner as senior vice president of government programs and strategic initiatives, Louise Briguglio as … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who …

DocASAP

Trends to look for in patient engagement in 2020 | Healthcare IT News | 1/10/2020

… see care plans and patient engagement become more specific to the individual, says Puneet Maheshwari, co-founder and CEO of DocASAP. “Today’s consumers expect companies to anticipate their needs and tailor their messages accordingly, leading … look to more unified, omni-channel solutions to improve the healthcare consumer experience and close gaps in care.” However, as consumers become more actively engaged with their healthcare providers across digital channels, there will be …

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | Markets Insider | Business Insider | 11/4/2019

… social channels, mobile and CRM strategies, to name a few. Jordan Pisarcik , vice president of growth and consumer engagement for DocASAP - the industry’s most advanced patient access and engagement platform for health systems, health plans … will provide expert insights and tips that can impact the healthcare consumer experience, including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume …

Devoted Health

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… in healthcare—and it’s a key reason why they’re losing market share to non-hospital competitors, including patient-empowerment company Devoted Health, retail guru Amazon and industry behemoths United Health Group/Optum. These organizations have … reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough Performance Needed Competition in healthcare is nothing …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… in healthcare—and it’s a key reason why they’re losing market share to non-hospital competitors, including patient-empowerment company Devoted Health, retail guru Amazon and industry behemoths United Health Group/Optum. These organizations have … reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough Performance Needed Competition in healthcare is nothing …

Aetna

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | PRWeb | 11/4/2019

… health systems’ digital front door, and more. Fullerton and Pisarcik will provide expert insights and tips that can impact the healthcare consumer experience, including how to: navigate patients to optimal care settings and providers, leverage … the right time. Backed and promoted in the market by Aetna, Anthem, and UnitedHealthcare, DocASAP builds unique payer-provider connections with an eye towards simplified access, increased care compliance, and improved population risk management. DocASAP’s …

Social Determinants of Health, APMs Coming Up at AHIP Institute | RevCycle Intelligence | 6/19/2019

… will also host “Realizing the Potential of Social Determinants: An Intelligent Payer Panel,” which will go over strategies from the Aetna Foundation and Centene Corp. for reversing the negative consequences of SDoH. Advancing APMs, value … an APM for patients with complex chronic conditions. Creating a healthcare consumer experience strategy Like the Advancing APMs & Value-Based Care track, the 2019 AHIP Institute will also offer a “Health Care CX Strategy and …

Jeff Fritz

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve | PR Newswire | 7/14/2020

… our website showcases our commitment to aim to better serve clients and people visiting our site,” said Revel Health CEO, Jeff Fritz . “Our new website will provide better ease of use, functionality, content and accessibility … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel Health on Twitter and connect with us on LinkedIn . Learn more about …

Revel Announces Three Additions to Leadership Team | PR Newswire | 4/28/2020

… vice president of product and development, and Blake Sipek as chief financial officer. Each will work closely with Revel CEO Jeff Fritz and President Kyle Gunderson . “As Revel continues to grow, it is important to … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who …