Healthcare Consumer Experience

HealthScape Advisors Named Chicago’s Best and Brightest Companies to Work For® Fifth Year in a Row | PR Newswire | 8/11/2020

… and support end-to-end Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey Health Solutions creates better business results and better healthcare consumer experience s on behalf of business customers and partners. The Company’s clients include some of the nation’s leading health insurance plans and pharmacy benefit management firms. Convey’s healthcare-focused teams help millions of Americans navigate …

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve | PR Newswire | 7/14/2020

… that is reinventing health engagement to make it better through its industry-leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel Health on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel …

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How to manage a healthcare consumer’s experience: Q&A with Craig Thomas, CEO and Co-Founder of Lucerna Health | 7/14/2020

… With healthcare consumerism gaining traction, there is an accompanying shift to a value-based care (VBC) operating model, where payers and providers have are financially aligned to keep consumers healthy by managing the overall healthcare consumer experience , rather than be rewarded on a fee-for-service system that is less sensitive to an individual healthcare consumer journey. The goals of a VBC model are to reduce cost and inefficiencies, improve …

AIE India Go Live – Capgemini India | 6/24/2020

AIE India Go Live Maslow’s hierarchy of CX: Digitally enabling a sentient healthcare consumer experience Healthcare, even in regular times is perpetually dynamic and transformational. The pandemic has brought the healthcare industry center-stage. The new standards of normal puts healthcare in the driving seat; both in-terms of dealing with the crisis, as well as becoming an essential layer in every single interaction that people have. In this webinar …

Revel Announces Three Additions to Leadership Team | PR Newswire | 4/28/2020

… that is reinventing health engagement to make it better through its industry-leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel-Health.com …

Perficient Announces Availability of Healthcare and COVID-19 Chatbot Solutions | Business Wire | 3/30/2020

… is a trusted end-to-end digital partner with more than 20 years of experience delivering digital technology solutions to leading enterprises, including healthcare payer, provider, and pharmaceutical organizations. With a focus on the healthcare consumer experience , Perficient helps healthcare organizations design and implement solutions that enable interoperability, satisfy regulatory requirements, leverage key data insights, and improve quality of care. In addition to developing chatbot solutions for the healthcare industry …

The Future of Healthcare Tech Support, Black Book Research Releases 2020 Outlook | PR Newswire | 1/16/2020

… Fifty-three percent of respondents state they would be willing to pay more for a greater technology support experience from their vendors if it leads to better clinician productivity via healthcare delivery and enhances healthcare consumer experience s, ultimately leading to an improved bottom line. The most innovative healthcare software vendors are rethinking technical support including a client support strategy that includes a range of support concepts and features, according to …

Trends to look for in patient engagement in 2020 | Healthcare IT News | 1/10/2020

… and providers. “Health systems will also pursue a holistic approach to patient access and engagement,” he noted. “For instance, providers and health systems will look to more unified, omni-channel solutions to improve the healthcare consumer experience and close gaps in care.” However, as consumers become more actively engaged with their healthcare providers across digital channels, there will be increased opportunities for privacy and data security risks. “There will likely …

Revel Announces New Chair of Board of Directors | PR Newswire | 12/11/2019

… that is reinventing health engagement to make it better through its industry-leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel-Health.com …

HealthScape Advisors Ranked in Top 10 in Modern Healthcare’s 2019 Best Places to Work in Healthcare | PR Newswire | 11/18/2019

… ensure compliance, and support end-to-end Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey creates better business results and better healthcare consumer experience s on behalf of business customers and partners. The company’s clients include some of the nation’s leading health insurance plans and pharmacy benefit management firms. Their healthcare-focused teams help several million Americans each …

Revel Launches Innovative Social Determinants of Health Assessment | PR Newswire | 11/12/2019

… that is reinventing health engagement to make it better through its industry leading health action platform, Revel Connect. Revel helps healthcare organizations connect with members and patients in a personalized way to build better healthcare consumer experience s, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who we are and our approach by visiting us at Revel-Health.com …

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | PRWeb | 11/4/2019

… the patient journey while leveraging multiple consumer channels, including health plan websites and apps, health systems’ digital front door, and more. Fullerton and Pisarcik will provide expert insights and tips that can impact the healthcare consumer experience , including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume, ensure accurate scheduling across sub-specialties, and engage patients outside of …

Over 40 percent of consumers cite poor digital experience as reason to stop seeing provider | 10/17/2019

Approximately 41 percent of consumers rate poor digital experience as a compelling reason that would stop them from seeing a healthcare provider. The finding is one of many specified in the 2019 U.S. Healthcare Consumer Experience Study, in which more than half of healthcare consumers expressed frustration over the lack of digital experiences offered by their provider. Among these digital activities are online bill pay, digital pre-appointment forms, and …

Study Finds U.S. Healthcare Consumers Will Switch Providers Over Poor Digital Experiences | PR Newswire | 10/9/2019

NEW YORK , Oct. 9, 2019 /PRNewswire/ – Cedar, a patient payment and engagement platform, today announced results from its 2019 U.S. Healthcare Consumer Experience Study , finding that more than half of healthcare consumers are frustrated over their provider’s lack of digital experiences. The study, which conducted in-depth interviews of more than 1,600 healthcare consumers, also found that — even though the provider-patient relationship is often considered the hardest to break …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… have crafted consumer-centric missions and strategies, most do not have the right data needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough Performance Needed Competition in healthcare is nothing new, but the nature of this competition is changing. No longer …

Stop playing catch up around the healthcare consumer experience | 9/4/2019

… have crafted consumer-centric missions and strategies, most do not have the right data needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough performance needed Competition in healthcare is nothing new, but the nature of this competition is changing. No longer …

Channeling Consumer Engagement in Healthcare | Experts at Infiniti Reveal How to Fine-tune Consumer Engagement in Healthcare | Business & Finance | heraldchronicle.com | Business Wire | 8/27/2019

… followed by most healthcare companies today are outdated. It is high time for healthcare marketers to rethink and redesign their consumer engagement plan with the right strategies. Want to learn more about creating engaging healthcare consumer experience s? Request a free proposal . How to build consumer engagement in healthcare Personalization Companies in the healthcare sector must invest generously into ways to understand their customers better and personalize offers to suit their …

Healthy Engage Appoints Mark Santos to its Board of Directors and Laura Stevens McElearney as Board Advisor | PRWeb | 7/15/2019

… are pleased to welcome Mark Santos and Laura Stevens McElearney to the Healthy Engage team”, said Ram Velidi, CEO and co-founder. “They join Healthy Engage at an exciting time as we drive our healthcare consumer experience strategy forward. They have served on the front lines of patient-centered healthcare and we are thrilled to add their talents to our organization. We look forward to their contributions and are excited …

Hospital execs turning to EHRs, patient portals to improve patient experience | Becker’s Hospital Review | 7/11/2019

Sixty-nine percent of hospital executives consider enhancing the healthcare consumer experience as the first or second most important strategic priority their organization has for this year, according to a recent survey . Sage Growth Partners, a healthcare research, strategy and marketing firm in Baltimore, conducted the survey , which was commissioned by healthcare navigation company Docent Health. For the report, Sage Growth collected responses from 100 healthcare executives about how their …

69 Percent of Healthcare C-suite Say Improving the Consumer Experience is a Top 2019 Priority | PR Newswire | 7/10/2019

… Access the full report here . Key findings include: Continue Reading Docent Health, a healthcare experience and patient navigation company, commissioned the market study to explore how healthcare leaders are improving the consumer experience. The healthcare consumer experience is a growing priority for healthcare executives Sixty-nine percent of respondents said improving the healthcare consumer experience is their organization’s first or second top strategic priority in 2019. Respondents from highly competitive …

Social Determinants of Health, APMs Coming Up at AHIP Institute | RevCycle Intelligence | 6/19/2019

… panels. On the final day of AHIP Institute 2019, leaders from Fresenius Medical Care’s Integrated Care Group will share how the integrated provider created an APM for patients with complex chronic conditions. Creating a healthcare consumer experience strategy Like the Advancing APMs & Value-Based Care track, the 2019 AHIP Institute will also offer a “Health Care CX Strategy and Execution” path for attendees looking to learn more about developing a …

Nationally Recognized Expert In Consumerism Joins Henry Ford Health System | PR Newswire | 4/26/2019

… in business strategy and development, marketing and communications, Duvall comes to Henry Ford from Novant Health, Inc., a multi-state hospital system headquartered in Charlotte, NC , nationally recognized for its pioneering design in the healthcare consumer experience . Duvall served as Novant’s Senior Vice President, Marketing and Communications Officer since 2013 and has led consumer-centric disruption for the system’s fifteen hospitals and more than 400 clinics across four states. He …

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments | PRWeb | 4/16/2019

… the Health iPASS new patient revenue cycle integrated application, please visit the Health iPASS product listing page on the Marketplace . About Health iPASS Health iPASS is redefining the patient revenue cycle by improving the healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance approach. Health iPASS helps providers promote price transparency, build trust, and …

Health iPASS and POS Professional Office Services Team Up to Help Medical Practices Collect Patient Balances | PRWeb | 4/9/2019

… responsibility.” Visit the Health iPASS and POS websites to find out more about their revenue cycle and patient communication solutions. About Health iPASS Health iPASS is redefining the patient revenue cycle by improving the healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance approach. Health iPASS helps providers promote price transparency, build trust , and …

CVS-Aetna could be a shot in the arm for connected care | PR Newswire | 12/7/2017

… surveys of U.S. patients, physicians and payers illuminate the consumer engagement strategy underpinning CVS’ move – and the opportunities it creates for potential partners elsewhere in the healthcare ecosystem. One-stop shopping means a better healthcare consumer experience : CVS aims to make its retail pharmacy stores a new “front door” for our fragmented healthcare system – one where its customers can fill prescriptions, talk to a pharmacist about a rash or pop …

Medicare

HealthScape Advisors Ranked in Top 10 in Modern Healthcare’s 2019 Best Places to Work in Healthcare | PR Newswire | 11/18/2019

Medicare processes. By combining its best-in-class, built-for-purpose technology platforms with dedicated and flexible business process solutions, Convey creates better business results and better healthcare consumer experiences on behalf of business customers and partners. The company’s clients include some of the nation’s leading health insurance plans and pharmacy benefit management firms. Their healthcare-focused teams help several million Americans each year to navigate the complex Medicare Advantage …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … consumers, but also Baby Boomers, who are rapidly aging into Medicare and desire to age in place. Survey results show: Nearly one-in-four hospitals and health systems have no in-house personnel with experience …

Population Health

Revel Launches Innovative Social Determinants of Health Assessment | PR Newswire | 11/12/2019

… action in real time. Additionally, health plans gain a clear, concise understanding of each member and a new view of population health that informs a data-driven strategy to prioritize the right SDoH programs for … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who …

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments | PRWeb | 4/16/2019

… athenahealth is a network-enabled, results-oriented services company that offers medical record, revenue cycle, patient engagement, care coordination, and population health services for hospital and ambulatory clients. The company’s vision is to build a … iPASS is redefining the patient revenue cycle by improving the healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance …

Consumer Engagement

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | PRWeb | 11/4/2019

… websites, intranets, portals, social channels, mobile and CRM strategies, to name a few. Jordan Pisarcik, vice president of growth and consumer engagement for DocASAP - the industry’s most advanced patient access and engagement platform for health … will provide expert insights and tips that can impact the healthcare consumer experience, including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume …

Channeling Consumer Engagement in Healthcare | Experts at Infiniti Reveal How to Fine-tune Consumer Engagement in Healthcare | Business & Finance | heraldchronicle.com | Business Wire | 8/27/2019

… 2019– A well-known market intelligence company, Infiniti Research, has announced the completion of their latest article on fine-tuning consumer engagement in healthcare . Consumer-brand relationships, especially in industries like healthcare, has evolved due … the right strategies. Want to learn more about creating engaging healthcare consumer experiences? Request a free proposal . How to build consumer engagement in healthcare Personalization Companies in the healthcare sector must invest generously into ways …

Virtual Care

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … reflected in their emphasis on brick-and-mortar facilities over virtual care, home monitoring services, or direct-to-consumer telephone visits. These innovations are critical not just in meeting the healthcare needs of tech-savvy …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … reflected in their emphasis on brick-and-mortar facilities over virtual care, home monitoring services, or direct-to-consumer telephone visits. These innovations are critical not just in meeting the healthcare needs of tech-savvy …

Patient Retention

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … Consider tracking new patient acquisition trends, net promoter scores, new patient retention rates and the share of patient healthcare spending your organization captures. Adopt mechanisms to capture patient feedback in real time and invest in …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… needed to achieve their objectives. This puts healthcare leaders in reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to … Consider tracking new patient acquisition trends, net promoter scores, new patient retention rates and the share of patient healthcare spending your organization captures. Adopt mechanisms to capture patient feedback in real time and invest in …

Patient Payments

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments | PRWeb | 4/16/2019

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments Share Article Partnership Helps athenahealth Medical Practices Empower Patients through Cost Estimates, Reduce Accounts Receivable, and Lower the Cost to … iPASS is redefining the patient revenue cycle by improving the healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance …

Health iPASS Partners with athenahealth’s Marketplace Program to Help Medical Practices Collect More Patient Payments | Markets Insider | Business Insider | 4/16/2019

healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance approach. Health iPASS helps providers promote price transparency, build trust, and increase their operating income by simplifying the check-in process and streamlining both time-of-service and residual balance patient payments through an innovative, multi-channel software solution. Our patient friendly system supports 850 …

Revel Health

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve | PR Newswire | 7/14/2020

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve MINNEAPOLIS Revel Health, a Minneapolis -based next gen health technology company, today has launched its new website to help the … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel Health on Twitter and connect with us on LinkedIn . Learn more about …

Revel Announces Three Additions to Leadership Team | PR Newswire | 4/28/2020

MINNEAPOLIS , April Revel, a Minneapolis -based next gen health technology company, today announced three additions to the leadership team, including Sara Ratner as senior vice president of government programs and strategic initiatives, Louise Briguglio as … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who …

DocASAP

Trends to look for in patient engagement in 2020 | Healthcare IT News | 1/10/2020

… see care plans and patient engagement become more specific to the individual, says Puneet Maheshwari, co-founder and CEO of DocASAP. “Today’s consumers expect companies to anticipate their needs and tailor their messages accordingly, leading … look to more unified, omni-channel solutions to improve the healthcare consumer experience and close gaps in care.” However, as consumers become more actively engaged with their healthcare providers across digital channels, there will be …

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | Markets Insider | Business Insider | 11/4/2019

… social channels, mobile and CRM strategies, to name a few. Jordan Pisarcik , vice president of growth and consumer engagement for DocASAP - the industry’s most advanced patient access and engagement platform for health systems, health plans … will provide expert insights and tips that can impact the healthcare consumer experience, including how to: navigate patients to optimal care settings and providers, leverage health plans and popular consumer channels to drive patient volume …

Devoted Health

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… in healthcare—and it’s a key reason why they’re losing market share to non-hospital competitors, including patient-empowerment company Devoted Health, retail guru Amazon and industry behemoths United Health Group/Optum. These organizations have … reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough Performance Needed Competition in healthcare is nothing …

Industry Voices—Stop playing catch-up around the healthcare consumer experience | FierceHealthcare | 9/9/2019

… in healthcare—and it’s a key reason why they’re losing market share to non-hospital competitors, including patient-empowerment company Devoted Health, retail guru Amazon and industry behemoths United Health Group/Optum. These organizations have … reactive mode: responding to the disruption that is reshaping the healthcare consumer experience instead of breaking the mold on their own terms in response to market needs. Breakthrough Performance Needed Competition in healthcare is nothing …

Aetna

DocASAP’s Vice President of Growth and Customer Engagement Jordan Pisarcik to Speak on Optimizing Access to Care at the 2019 HCIC Conference | PRWeb | 11/4/2019

… health systems’ digital front door, and more. Fullerton and Pisarcik will provide expert insights and tips that can impact the healthcare consumer experience, including how to: navigate patients to optimal care settings and providers, leverage … the right time. Backed and promoted in the market by Aetna, Anthem, and UnitedHealthcare, DocASAP builds unique payer-provider connections with an eye towards simplified access, increased care compliance, and improved population risk management. DocASAP’s …

Social Determinants of Health, APMs Coming Up at AHIP Institute | RevCycle Intelligence | 6/19/2019

… will also host “Realizing the Potential of Social Determinants: An Intelligent Payer Panel,” which will go over strategies from the Aetna Foundation and Centene Corp. for reversing the negative consequences of SDoH. Advancing APMs, value … an APM for patients with complex chronic conditions. Creating a healthcare consumer experience strategy Like the Advancing APMs & Value-Based Care track, the 2019 AHIP Institute will also offer a “Health Care CX Strategy and …

Jeff Fritz

Revel Health Launches New Website to Help the Healthcare Community Stay Ahead of the Curve | PR Newswire | 7/14/2020

… our website showcases our commitment to aim to better serve clients and people visiting our site,” said Revel Health CEO, Jeff Fritz . “Our new website will provide better ease of use, functionality, content and accessibility … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel Health on Twitter and connect with us on LinkedIn . Learn more about …

Revel Announces Three Additions to Leadership Team | PR Newswire | 4/28/2020

… vice president of product and development, and Blake Sipek as chief financial officer. Each will work closely with Revel CEO Jeff Fritz and President Kyle Gunderson . “As Revel continues to grow, it is important to … members and patients in a personalized way to build better healthcare consumer experiences, drive positive health action, and improve health outcomes. Follow Revel on Twitter and connect with us on LinkedIn . Learn more about who …